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Roger1297 avatar image
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Roger1297 asked LeilaKong-MSFT answered

RDP connection has boxes after Windows Update

When I make a remote desktop connection to another Windows 10 PC, it puts coloured boxes on the background of any programmes, including Windows settings.

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This is an issue with the client PC in that it shows on multiple remote PCs through the same client and does not appear if I connect to the same remote PCs from a different client.

I updated Windows 10 today before this started happening.

There have been no other changes since this was working properly.

I only see KB5000842 on the list of updates, but it won't uninstall.

When I tried to rollback the quality and feature updates using Recovery > Advanced start-up, it said that neither could be uninstalled.

sfc /scannow found no problems.

Any ideas what can cause this?

remote-desktop-client
20210502-125606.jpg (356.7 KiB)
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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered LeilaKong-MSFT commented

Hello @Roger1297 ,

Some updates are essentials for Windows and are integrated deeply into the system. Servicing Stack updates are mandatory to install further updates – also installer updates are uninstallable. Microsoft declares such updates as “permanent” within the .msu file, while ordinary update packages are quoted as “removable”. Sometime a KB article mentions that the update is uninstallable.

Can you try to rollback Windows update? The following documents are for your reference:
https://borncity.com/win/2016/10/21/windows-updates-fehlende-deinstallation-erzwingen/
https://www.itechtics.com/rollback-windows-updates/


Best regards,
Leila


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Thanks Leila,
The PC became completely unstable and I had to do a full reset and reinstall everything.
But at least that got rid of the red boxes!

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Hello @Roger1297 ,

Thanks for your update. Please let me know if you would like further assistance later on.

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LeilaKong-MSFT avatar image
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LeilaKong-MSFT answered

Hello @Roger1297 ,

We haven’t heard from you in a couple of days.
Please post back at your convenience if we can assist further.

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