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bobbysanti-1054 avatar image
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bobbysanti-1054 asked ·

Reconizing usb external drive

My WD USB external storage for backup has worked perfectly for 2 years. I use Acronis True Image with it also. I never had a problem. My OS is Windows 10 Pro 64. Windows will not recognize the drive now and I have tried to troubleshoot the problem with no result. The WD unit is on and spinning but I can not access it. I downloaded an app from WD.com to check the unit and is says all good. Please help. bobbysanti@att.net

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DSPatrick avatar image
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DSPatrick answered ·

Windows hardware is not currently supported here on QnA. They're actively answering question in dedicated forums here.


https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware


https://social.technet.microsoft.com/Forums/en-US/home?forum=win10itprohardware



--please don't forget to Accept as answer if the reply is helpful--


Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management


Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.



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DonCuthbert avatar image
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DonCuthbert answered ·

If "cannot access it" simply means that the drive has no drive letter, you can assign it a letter using Disk Management.

If this is a hardware issue, you have already been provided a link to find support for that.

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