Good morning
Sometimes we are experiencing a strange effect on our file servers and all the usual/known reasons cannot explain it:
If a user tries to open a file (word or excel) he's getting the well know message saying the file is “locked for editing by 'user XYZ'” -> the user who is allegedly "locking" the files (user XYZ) is always the same one and it's a simple domain user, no domain admin or such.
Furthermore: "user XYZ" has never opened these files, since, according to the ACLs, he's not allowed to do so. He has no rights on the affected files.
What we've already done / checked:
It's not the temporary ownership file “~$myfile.doc”
No one, with the exception oft the person who's trying to open it legitimately, has opend the file -> we've all file audit policies enabled, no according entries in the event logs
I guess, theres something wrong with the AD user "user XYZ", since he seems to be the only affected user. But what ?
All Servers are Windows Server 2016 Standard
Any ideas ?
Thanks in advance - Roger