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jlopez-626 asked KarlieWeng-MSFT commented

iOS RD Client locks/unlocks screen every 20ish seconds

Hi,

We have two iPads using RD client with different users and every 20ish seconds of inactivity the windows screen locks and unlocks. If I'm using it, it stays awake. But if we're reading or watching a video it's annoying.

Here's a video of it.

fVkDukHgWRWqoiy66


remote-desktop-client
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Hi anonymous user
Not sure if this is by design, switch to other remote desktop app and see if the problem persist.

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Hi @KarlieWeng-MSFT

Is there another remote desktop app for iOS? We're connecting to Azure windows virtual desktops.

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Just checking in to see if the information provided was helpful. Please let us know if you would like further assistance.

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Hi @KarlieWeng-MSFT We set the group policy and we're still getting the 20-30 second screen lock and unlock using two different iPads. Does anyone else have an iPad to test connecting to their own WVD to see if it's an issue with our set up or global? ![101456-gpo.png][1] [1]: /answers/storage/attachments/101456-gpo.png

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jlopez-626 answered KarlieWeng-MSFT commented

The latest release of the RD client that came out today fixed the issue.

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hey that's sounds great !

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Kindly mark useful reply as answer, which would be much more efficient for other community members to find useful information.

Let us know if further assistance is required.

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KarlieWeng-MSFT avatar image
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KarlieWeng-MSFT answered

sorry for late response,
if you are connecting WVD, only RD Client could be used.

You could modify the group policies located under the following locations.

go to Computer Configuration > Policies > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Session Time Limits

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