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MontserratEspinosadelosMonteros-6873 avatar image
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MontserratEspinosadelosMonteros-6873 asked MaffiPietro-7572 edited

Outlook Schedule Assistant does not appear after an update

We have several cases where the schedule assistant is not appearing in Outlook after an update of Windows/Office the versions with which we have the problem are

Version 2104 (Build 13929.20296)
Version 2103 (Build 13901.20462)

I have already made a quick repair of the Office, I opened it in safe mode and I found the failure, has anyone had this problem that the schedule assistant disappears when they get an update and how to repair it?

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office-exchange-server-deployment
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YukiSun-MSFT avatar image
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YukiSun-MSFT answered YukiSun-MSFT commented

Hi @MontserratEspinosadelosMonteros-6873,

I am currently using Outlook for Microsoft 365 Version 2103 (Build 13901.20462) on Windows 10(Version 20H2) but can use the schedule assistant as usual:
93708-1.jpg
May I know in your environment if it's affecting all users who have just updated to the two versions you listed above? Or only some users have reported this issue?

Please try following the steps below to check the ribbon settings:

  1. Click "New Meeting" or press "Ctrl+Shift+Q" to open up a meeting form.

  2. Right click on the ribbon, choose "Customize the Ribbon":
    93791-2.jpg

  3. If the checkbox of "Scheduling Assitant" is not selected, please tick it and see how it goes.

  4. If this doesn't work, please click the "Reset" button below, choose "Reset all customizations" to reset this ribbon:
    93772-3.jpg

In case the issue persists, it's suggested to try manually adding the "Scheduling Assistant" command to a new group on the Meeting ribbon:
93758-4.gif

93710-5.jpg


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Hi @MontserratEspinosadelosMonteros-6873,

I am writing to check if provided information is helpful. Please let me know if you need further assistance.


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MaffiPietro-7572 avatar image
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MaffiPietro-7572 answered MaffiPietro-7572 edited

This is a nice workaround... but why at Microsoft you can decide to remove menu' and fields without asking the user?
I'm missing also the optional field in the meeting... why?
I'm really unhappy about this update... lots of changes without asking... and also with no one line of suggestion for it...
:-(

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