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MartinGallegos-9169 avatar image
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MartinGallegos-9169 asked DSPatrick commented

Unable to schedule azure exams

Hi, I am unable to schedule the exam for AZ-900 and MS-900 through Microsoft. I am getting the following error on logging :

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

•Use Internet Explorer (version 9 or above) or Edge
•Clear all cache and cookies
•Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

not-supported
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DSPatrick avatar image
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DSPatrick answered

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Pearson VUE Customer service
Pearson VUE contact / chat

--please don't forget to Accept as answer if the reply is helpful--






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MartinGallegos-9169 avatar image
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MartinGallegos-9169 answered DSPatrick commented

Hi, this is the workaround I did (extracted from another post), and in my case it worked.


a) The error you have encountered is normally experienced when there are special characters / non- English letters on your profile.

Kindly make sure to remove the occurrence of any non-English letters and replace them with Roman alphabets on your profile (e.g. name, address). Signs and symbols should also be removed from your profile as another workaround for these cases (please remove any Special Characters (like . , \ ! @ # ö ø - ß ü é etc.) .

After doing the workaround, please try to schedule for your exam and let us know if it helped resolve the issue at hand.

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Glad to hear of success.




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