question

HetingWang-0167 avatar image
0 Votes"
HetingWang-0167 asked msrini-MSFT commented

Azure charge me 1500$ for a wrongfully created DDoS plan

I created a Azure DDoS Protection Plan for testing, and it displayed “no charge will be apply”. But after 1 month, I received a 1500$ bill of this and never used it.

I opened a ticket on Azure support, but they don’t think it’s a wrongfully charge. What could I do to avoid this pay?

azure-virtual-machinesazure-virtual-networkazure-ddos-protection
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

msrini-MSFT avatar image
0 Votes"
msrini-MSFT answered msrini-MSFT commented

Hi Heting,

Azure DDOS has two SKU. Basic and Standard.

Basic SKU is free of charge and it is enabled to everyone by default to protect Azure Infrastructure.
Standard SKU is chargeable and it doesn't matter you link the SKU with a VNET or not, as soon as you create a plan, you will be billed and that is what happened in your case.

I would recommend you to get in touch with Azure Billing team to see if you can get the credit as you are not aware of the billing of Standard SKU.

Reference: https://azure.microsoft.com/en-us/support/options/

Pricing Details: https://azure.microsoft.com/en-us/pricing/details/ddos-protection/

· 4
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

It seems like they don’t recognition this as a wrongfully charge, how could I talk with them next? Ask them to charge me as Basic SKU?

0 Votes 0 ·

Unfortunately, all you can do is to raise a request and get support from support team. They will help you as much as they can. It is clearly mentioned in the documentation that the Standard SKU is chargeable.

0 Votes 0 ·

I’m still waiting for a reply, Support Team assistant said they are trying to waive my pay, but never reply me for 7 days…

My Support Request ID: 2105040060000530

Subscription ID: d5db8b54-7ed2-4c9b-a3e7-2c5302c8a02b

0 Votes 0 ·
Show more comments