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AzamAli-0230 avatar image
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AzamAli-0230 asked JadeLiang-MSFT commented

Unable to search user from address book on Japanese language Windows 10 machine

I have one user Office365 Pro on Windows 10 English but he has loaded Japanese language as default.


In OUTLOOK application on his computer he was able to search emails from users in local Address book until last few weeks but now we are noticing funny character where "From:" used to be. as highlighted in picture.
93974-japanese-language-problem.png



If the user selects first item which is just a name then he is able to find the emails from the searched user but if he selects the yellow highlighted contact which is from the address book then the search shows emails from other users but not the user in search.

This was working until March for sure and maybe middle of April so it could be a Windows or Office update issues.

office-outlook-itpro
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1 Answer

JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT commented

Hi @AzamAli-0230 ,
What's the version of your Outlook client (File>Office account>About Outlook), please first ensure that you have updated to the latest version of Outlook.

If the user selects first item which is just a name then he is able to find the emails from the searched user but if he selects the yellow highlighted contact which is from the address book then the search shows emails from other users but not the user in search.

In order to further confirm if there are any errors on your Outlook search, it's suggested to click the "From" button like below to check if you could get the correct search results, if that's still couldn't work, I think the issue may be related to your corrupted search index, it's suggested to rebuild the search index for testing.

If you could get right results via click the button, I think it may be more related to windows instead of Outlook client. According to my experience, the from field that was yellow highlighted in your screenshoot would be changed when we switch the windows language, so what's the display language of your windows(English or Japanese)? In order to avoid the interference of corrupted language package, it's suggested to switch to other language or reinstall your language package to check.
94216-snipaste-2021-05-06-13-05-54.jpg 94217-snipaste-2021-05-06-13-33-47.jpg

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Hi @AzamAli-0230
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