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tylerwd-6314 avatar image
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tylerwd-6314 asked TeemoTang-MSFT commented

Retail Demo Experience from Windows 10 ISO File Not Working

I'm trying to launch RDX from a Windows 10 ISO downloaded from here but, after switching to demo mode, I don't see any demo content. Not sure if this is an issue with the ISO file?

Like I said, I switched Windows to demo mode by following the typical steps:

  1. Update & Security

  2. Activation

  3. Click "Windows" 5 times

  4. Enter credentials (even tried leaving them blank)

The system then restarted itself, gave me the option to log in as Darrin DeYoung (which I did), and then just sits there like normal. No launch of demo content. If I open a window and then leave the system inactive for 2 minutes, it does not reset itself and/or close the window. I can't detect any difference between the Darrin DeYoung profile and a normal user profile.

Thanks for any help you can provide!

windows-10-setup
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1 Answer

TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered TeemoTang-MSFT commented

I think the RDX mode on your device runs fine, since you could enter Retail Demo Experience Mode by clicking Windows 5 times and no error prompt.
The process is completely same as the following Microsoft document.
Windows 10 Retail Demo Mode | Microsoft Docs
https://docs.microsoft.com/en-us/archive/blogs/okemokoloebube/windows10retaildemo

If we want a Personalized RDX display, we need to manually customize it, if we just use an original clean Windows ISO, the RDX mode’s performance should be similar to the normal mode.
Retail demo experience (RDX) | Microsoft Docs
https://docs.microsoft.com/en-us/windows-hardware/customize/desktop/retail-demo-experience


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Okay, but then why does the demo mode run the same as a regular profile? No offline content displayed at all. No reset after inactivity, etc. It's true that I can switch to demo mode and log in as Darrin DeYoung, but what's the point if there is no difference? It's clear to me that something isn't working as it should.

According to the 2nd link you shared above, I should be seeing an attract loop app, retail demo app, demo mode content, etc.

None of these shows up after switching to demo mode and even waiting for as long as a few hours.

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You could open a request ticket with Microsoft for root cause analysis.
https://support.serviceshub.microsoft.com/supportforbusiness

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