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vanik-9053 avatar image
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vanik-9053 asked SharonZhao-MSFT commented

SkypeForBusiness -OnPrem Welcome Screen Error connection

Hi,

Thanks in advance.

Server: Skype for Business 2015
Client: Skype for Business 2016

When Client logins, he get a welcome screen with error connection "Sorry, we can't connect right now. Please try again later" and also "skip the quick tips for now and looks at them next time you login".

here is the error screenshot. https://imgur.com/a/DCyYxci

please advice. thank you.

office-skype-business-server-administrationoffice-skype-business-server-deploymentoffice-skype-business-online-itprooffice-skype-business-server-sign-in
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1 Answer

SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered SharonZhao-MSFT commented

@vanik-9053,

To determine if this is an account side problem, login on another machine and observe the result.

If it works properly, delete cached sign in credentials in your machine as below:

  1. Sign out Skype for Business.

  2. Click "Delete my sign-in info" in the sign in window, then exit SFB.

  3. Navigate to Users > username > AppData > Local > Microsoft > Office > 16.0 > Skype for Business.

  4. Delete all sip_profileName folders.

  5. Delete all files in Tracing folder. Do not delete the folder itself.

  6. Press Win + R key at the same time and run ipconfig /flushdns command.

  7. Try sign in to SFB again to check the result.

For more details, please refer to this article.

If the above suggestion has no help, I want to confirm some question with you:

Does this problem exists all the time? Or what changes do you do before this problem happened?

Does anyone else have the same problem?


If the response is helpful, please click "Accept Answer" and upvote it.

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Hi Sharon,
thanks for the reply,

this is not for all users, only few users but majority of them facing it.

i am checking with your recommendation and will share the results soon.

we already did few tbs, uninstalling & install the SFB client and log in a different machine.. still same

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@vanik-9053,

Do you have any update now?

If this error persists, please contact IT admin to check if there is any related error message in Skype for Business server.

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hi,

we have tried the same as you mentioned, but the issue remains same. we have also checked the logs for errors and couldnt find any.

as i mentioned earlier not all users facing this issue but majority of them.

anything else need to check.

thanks

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Hi.

We have tried your recommendations and the issue still there.

Anything to check in server side.

Thanks

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