question

ElieMkdc-7536 avatar image
0 Votes"
ElieMkdc-7536 asked CarlFan-MSFT answered

RUNDLL Error on Windows 10 home

My laptop is running windows 10 home version, just not activated yet. today i started receiving the following error and occasionally my laptop restarts for some odd reason.

There was a problem starting:
C:\Users...\Appdata\Local\Temp\CMHLNY~1.DLL

The specified module could not be found.


Also please note that I have installed this new windows version about 3 days ago.

Please let me know how to fix this as I keep getting this error..

Thank you

windows-10-general
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

CarlFan-MSFT avatar image
0 Votes"
CarlFan-MSFT answered ElieMkdc-7536 commented

Hi,
It seems that one third party program cause this issue.
When system restart, this program could not be loaded or something wrong.
I suggest that we could perform a clean boot.
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
If the issue still insists, we could use a tool called Autoruns for Windows. This program allows you to see everything that runs upon windows startup, login, etc.
All the entries highlighted in yellow are the ones that are trying to run missing files. Simply locate the file path C:\Users...\AppData\Local\Temp\ (which will be highlighted in yellow), right click it and press delete.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi CarlFan,

Will the cleanboot wipe my data or something?
Also I have been getting a weird notification that says: MediaBurner.exe and it is asking me to run it or just cancel, but it is popping often, so thought it could be related to my initial issue?

Thank you

0 Votes 0 ·
SSengupta-4080 avatar image
0 Votes"
SSengupta-4080 answered SSengupta-4080 edited

CMHLNY~1.DLL id not a valid Microsoft DLL file and may be it's from any third party application.

As suggested go for a Clean Boot , rest assured nothing will be wiped.

You may also clean up Temp Folder.


You may also change notification settings to get rid of unwanted notifications [e.g.. in your case Media Burner]:

Change notification settings in Windows 10

If you do not use Media Burner , you may uninstall it.


5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

CarlFan-MSFT avatar image
0 Votes"
CarlFan-MSFT answered

@ElieMkdc-7536 Hi,
Clean boot will not wipe your data. It only will disable some startup software and no-Microsoft service.
As you described earlier, the problem is most likely caused by a particular software.
It seems that mediaburner.exe file from iTinySoft is part of Media Burner. mediaburner.exe located in C: \ProgramFiles \TotalVideoConverter . You could try to uninstall it.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.