App Store is showing Trailer in the top of listing when the option is disabled

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GaryHollfelder-8578 asked Jun 22, '20 GaryHollfelder-8578 commented Jun 23, '20

App Store is showing Trailer in the top of listing when the option is disabled

Hello,

The trailer video is appearing at the top of the store listing even when I have the selection Chose a trailer to play at the top of your Store Listing set to No trailer selected. Here is the listing https://www.microsoft.com/store/apps/9PBBZD49KBFW

Any suggestions on disabling this top trailer?

Thanks

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Answer 1 · 2020-06-23T04:05:06.45Z

RoyLi-MSFT answered Jun 23, '20 GaryHollfelder-8578 commented Jun 23, '20

Hello,

Welcome to Microsoft Q&A!

From the store page, I noticed that you have uploaded trailers for your app. Have you provided the 16:9 Super hero art image for the trailers? Based on the document - App screenshots, images, and trailers: Trailers are short videos that give customers a way to see your product in action, so they can get a better understanding of what it’s like. They are shown at the top of your app's Store listing (as long as you include a 16:9 Super hero art image).

Besides, Microsoft Q&A doesn't support questions about app submissions in the store. Please ask questions in Publishing windows app forum.

Thank you.

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GaryHollfelder-8578 · Jun 23, 2020 at 01:02 PM

Thanks for the response, the 16:9 Super hero art is not being used.

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