question

IslamSelim-6104 avatar image
5 Votes"
IslamSelim-6104 asked BritV8-7782 commented

SCCM Policy download error

After i upgraded SCCM to 2103 i found a lot of errors releated to client policy download and this the error

The client failed to download policy. The data transfer service returned "BITS error: 'HTTP status 404: The requested URL does not exist on the server.
' Context: 'The error occurred while the remote file was being processed.
'" (-2147024894).

94990-image.png





And from client Side


Raising event:
instance of CCM_PolicyAgent_PolicyDownloadFailed
{
ClientID = "GUID:6AE2FB89-0937-4D99-8396-5FCA518A08AB";
DateTime = "20210509032330.731000+000";
DownloadErrorInfo =
instance of CCM_BitsDownloadMethod_ErrorInfo
{
ErrorCode = 2147942402;
ErrorMessage = "BITS error: 'HTTP status 404: The requested URL does not exist on the server.\n' Context: 'The error occurred while the remote file was being processed.\n'";
};
DownloadMethod = "BITS";
DownloadSource = "http://<mp>/SMS_MP/.sms_pol?{A0C4FFB9-5919-4744-A7C8-3233871FCF3F}/22.SHA256:6C1724485FEF5D15A0B88298C9643F962624563ECBFC553A868E5F8730943B05";
PolicyNamespace = "\\\.\\ROOT\\ccm\\policy\\machine\\requestedconfig";
PolicyPath = "CCM_Policy_Policy5.PolicyID=\"{A0C4FFB9-5919-4744-A7C8-3233871FCF3F}/22\",PolicyVersion=\"1.00\",PolicySource=\"SMS:ELA\"";
ProcessID = 47892;
ThreadID = 55176;
};


i trace this policy ID and i found it using policyspy tool

instance of CCM_Policy_Policy5
{
System properties System properties
string __PATH = "\\EGC02WLISELIM01\ROOT\ccm\Policy\Machine\RequestedConfig:CCM_Policy_Policy5.PolicyID="{A0C4FFB9-5919-4744-A7C8-3233871FCF3F}/22",PolicySource="SMS:ELA",PolicyVersion="1.00"";
string __NAMESPACE = "ROOT\ccm\Policy\Machine\RequestedConfig";
string __SERVER = "EGC02WLISELIM01";
string __DERIVATION[] = {
"CCM_Policy_Policy4",
"CCM_Policy_Policy3",
"CCM_Policy_Policy",
"CCM_Policy_Config"
};
sint32 __PROPERTY_COUNT = 13;
string __RELPATH = "CCM_Policy_Policy5.PolicyID="{A0C4FFB9-5919-4744-A7C8-3233871FCF3F}/22",PolicySource="SMS:ELA",PolicyVersion="1.00"";
string __DYNASTY = "CCM_Policy_Config";
string __SUPERCLASS = "CCM_Policy_Policy4";
string __CLASS = "CCM_Policy_Policy5";
sint32 __GENUS = 2;

  Inherited properties Inherited properties
 object PolicyRules[] = <NULL>;
 string PolicyXML = <NULL>;
    
 string DownloadSource = "http://<mp>/SMS_MP/.sms_pol?{A0C4FFB9-5919-4744-A7C8-3233871FCF3F}/22.SHA256:6C1724485FEF5D15A0B88298C9643F962624563ECBFC553A868E5F8730943B05";
 string PolicyCategory = "CloudConfig";
 string PolicyCookie = "2021-02-17 18:31:55.780";
 uint32 PolicyFlags = 80;
 string PolicyHash = "SHA256:6C1724485FEF5D15A0B88298C9643F962624563ECBFC553A868E5F8730943B05";
 string PolicyID = "{A0C4FFB9-5919-4744-A7C8-3233871FCF3F}/22";
 uint32 PolicyPriority = 20;
 string PolicySource = "SMS:ELA";
 string PolicyState = "DownloadStarted";
 string PolicyType = "Machine";
 string PolicyVersion = "1.00";

}


How can i solve this errors ??

mem-cm-generalwindows-server-iis-generalmem-cm-co-management
image.png (148.3 KiB)
· 3
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Any Help please

0 Votes 0 ·

We are seeing the same issues.

What log on client are you looking at for the error?

We had opened a ticket with MS before on this but the tech we had that time, was useless. I let that ticket die...

Am considering opening another one so it would be good if I could gather this info to make sure we go in the right direction.

Thanks!

0 Votes 0 ·

I have similar issue after upgrading to 2103.
Only happens once you roll the client out (i'm using 5.00.9049.1035)
Not all clients have the issue.
On my PC the client fixed itself after 5 days
Have logged a support call.
If I forget to come back with the answer, I will probably blog about it here
https://britv8.com

0 Votes 0 ·
RahulJindal-2267 avatar image
0 Votes"
RahulJindal-2267 answered IslamSelim-6104 commented

Did the MP upgrade successfully? Is it healthy & operational?

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yes successfully with no errors or warnings

and all other policy and packages operating normally

0 Votes 0 ·
RahulJindal-2267 avatar image
0 Votes"
RahulJindal-2267 answered

Then looking at the timestamp this maybe a case of a bad policy needing to be cleaned. I’ll suggest to open a case with support as this may require a cleanup in DB.

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Christian3142 avatar image
0 Votes"
Christian3142 answered Christian3142 published

I have the same issue, applying the 2103 hotfix over the weekend didnt resolve them either.

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AhmedEssam-4837 avatar image
0 Votes"
AhmedEssam-4837 answered

Same Issue with me, any help plz

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RahulJindal-2267 avatar image
0 Votes"
RahulJindal-2267 answered

Are the devices in question running the updated client agent? Ran into a similar issue with CB2010 and a re-install of the client agent fixed things for me.

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