question

MaryAnnParale-1663 avatar image
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MaryAnnParale-1663 asked DSPatrick commented

Can't Schedule an exam AI-900

Please help me on this, I can't schedule an exam for AI-900,
when I schedule an exam the page says:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

I already did the 3 steps but it didn't work.
I'm Hoping for your quick response on this.
Thank you.

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1 Answer

DSPatrick avatar image
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DSPatrick answered DSPatrick commented

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Pearson VUE Customer service
Pearson VUE contact / chat

--please don't forget to Accept as answer if the reply is helpful--






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Hello @DSPatrick ,

Thank you very much for your response.

I found same question regarding my issue on the link you've shared.
I have tried the answers on it and it worked!
Thank you again.

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Glad to hear, you're welcome.




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