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KarunKhanna-4030 avatar image
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KarunKhanna-4030 asked KarunKhanna-4030 commented

Windows update failed 0*80240440

WUA handler log : scan failed with error 0*80240440

Windows update log :

2021/05/10 21:06:55.3193030 1480 86692 WebServices WS error: There was an error communicating with the endpoint at 'http://AUM2PRD.com:8530/ClientWebService/client.asmx'.
2021/05/10 21:06:55.3193034 1480 86692 WebServices WS error: There was an error receiving the HTTP reply.
2021/05/10 21:06:55.3193044 1480 86692 WebServices WS error: The connection with the remote endpoint was terminated.
2021/05/10 21:06:55.3193049 1480 86692 WebServices WS error: The connection with the server was terminated abnormally
2021/05/10 21:06:55.3193059 1480 86692 WebServices Web service call failed with hr = 80240440.

Please advice on the resolution.

mem-cm-updates
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1 Answer

Amandayou-MSFT avatar image
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Amandayou-MSFT answered KarunKhanna-4030 commented

Hi @KarunKhanna-4030,

After searching some articles about error code 0x80240440, we could guess this issue may be related to HTTPS/SSL configuration on the web services. We could verify it as per following steps:

Kindly click Administration, and navigate to Servers and Site System Roles, click Software update point Properties, then check if Require SSL communication to the WSUS server is selected. And in IIS service, we could check SSL Settings are set as: Require SSL is ticked.

-->If Require SSL communication to the WSUS server is selected, it means that the client is required to use HTTPS to communication with WSUS/SUP, and the configuration of SSL Settings Require SSL should be ticked.

Here are some related articles:
https://docs.microsoft.com/en-us/mem/configmgr/sum/get-started/install-a-software-update-point#BKMK_wsusport
https://docs.microsoft.com/en-us/windows-server/administration/windows-server-update-services/deploy/2-configure-wsus#25-secure-wsus-with-the-secure-sockets-layer-protocol

-->Or we could just uncheck the option Require SSL Communication to the WSUS server and untick the option of SSL Settings Require SSL, then check if the clients could connect to WSUS/SUP successfully.

Please refer to the similar post:
https://social.technet.microsoft.com/Forums/en-US/4eb8c2b5-cea3-4cf4-936d-460e64ebba61/sccm-and-wsus-not-syncing-together-8211-can8217t-update?forum=ConfigMgrCompliance



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Require SSL connection is not checked. what else do i need to check?

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Hi,

Please check if SSL Settings are set as: Require SSL and Client Certificates-Ignore is ticked.

Refer to this following screenshot:

95952-511.png


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511.png (40.2 KiB)

The check is unticked and ignore is selected under client certificates.
Please let me know what can i try to fix the issue.

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