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ErnestHo-7286 avatar image
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ErnestHo-7286 asked ErnestHo-7286 answered

Windows 10 fails upgrade from 1909 (18363.1533) to 20H2

Hi there,

Can anyone advise me how to resolve the upgrade failure? I have tried Windows Update and Windows 10 Update Assistance, no luck with both.

I find error message as shown as below:
95307-screenshot-2021-05-10-234236.png



In addition, I try to read log file from c:\windows\panther\newos\panther\setuperr.log

2021-05-10 22:34:42, Error CSI 00000001 (F) STATUS_OBJECT_NAME_NOT_FOUND #12# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysQueryValueKey(flags = 0, key = 9e4 ('\REGISTRY\MACHINE\SYSTEM\Setup'), vn = [l:7 ml:8]'Compact', kvic = 2, kvi = 2, disp = 0)[gle=0xd0000034]
2021-05-10 22:34:42, Error CSI 00000002 (F) STATUS_OBJECT_NAME_NOT_FOUND #11# from Windows::Rtl::SystemImplementation::CKey::QueryValue(flags = 0, kn = [l:31]'\Registry\Machine\SYSTEM\Setup\', vn = [l:7 ml:8]'Compact', ic = KeyValuePartialInformation, info = {l:0 b:}, disp = 0)[gle=0xd0000034]
2021-05-10 22:36:58, Error MOUPG CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Suspend(1253): Result = 0xC1800104[gle=0x00000002]
2021-05-10 22:36:58, Error MOUPG CDlpTask::CheckUserInterruptEx(3060): Result = 0x800704D3
2021-05-10 22:36:58, Error MOUPG CDlpTask::CheckUserInterrupt(3112): Result = 0x800704D3
2021-05-10 22:36:58, Error MOUPG CSetupManager::ExecutePreDownloadMode(8653): Result = 0x800705BB
2021-05-10 22:36:58, Error MOUPG CSetupManager::ExecuteDownlevelMode(402): Result = 0x800705BB
2021-05-10 22:36:58, Error MOUPG CSetupManager::Execute(295): Result = 0x800705BB
2021-05-10 22:36:58, Error MOUPG CSetupHost::Execute(433): Result = 0x800705BB
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::ConstructFileAsset (715): Failed PicRetrieveFileInfo: [0x80004005].[gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::AddAntiMalwareFiles (616): Failed to construct file asset [c]: [0x80004005][gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::ConstructFileAsset (715): Failed PicRetrieveFileInfo: [0x80004005].[gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::AddAntiMalwareFiles (616): Failed to construct file asset [c]: [0x80004005][gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::ConstructFileAsset (715): Failed PicRetrieveFileInfo: [0x80004005].[gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::AddAntiMalwareFiles (616): Failed to construct file asset [c]: [0x80004005][gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::ConstructFileAsset (715): Failed PicRetrieveFileInfo: [0x80004005].[gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::AddAntiMalwareFiles (616): Failed to construct file asset [c]: [0x80004005][gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::ConstructFileAsset (715): Failed PicRetrieveFileInfo: [0x80004005].[gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::AddAntiMalwareFiles (616): Failed to construct file asset [c]: [0x80004005][gle=0x80004005]

I am not able to follow the log details and stuck here. Appreciated if you could guide me to solve the issue.

windows-10-general
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@ErnestHo-7286
Hi,

Just checking in to see if the information provided was helpful.

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If no, please reply and tell us the current situation in order to provide further help.

0 Votes 0 ·

Hi,

We have not get information from you for several days.

If the reply is useful for you, please accept as answer. It will be helpful to other members who have same questions.
If you have any other confuse, please reply to us directly.

0 Votes 0 ·

Hi,

I have tried https://windowsreport.com/error-0x80246019-windows-10-update/#:~:text=According%20to%20users%2C%20error%200x80246019,USB%20devices%20from%20your%20PC

Still no luck, the update was failure and roll back to 1909. Any other suggestion is appreciated.

0 Votes 0 ·
ErnestHo-7286 avatar image
1 Vote"
ErnestHo-7286 answered AlunParsons-0597 commented

I finally fix the problem.

Since I am using a small size of SSD as C: (250GB) for Windows 10, all user file directories were set in register pointing to D: (2T HDD).

  1. Modify register pointing to C: in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

  2. Create a temporary user with admin level

  3. Restart PC

  4. Login in temporary user

  5. Run Window 10 Update Assistance

  6. Version 21H1 is installed successfully (after several restarts automatically)

  7. Login in temporary user

  8. Modify register pointing back to D: in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

  9. Restart PC

  10. Login any old existed user

  11. Delete the temporary user


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I have tried literally everything that Microsoft suggests, nothing works to update Windows. I have the exact same iissues as above. I'm going to try your suggestion next as I have most of my files on a D drive too. But doesn't it emphasise how completely useless Microsoft is? I mean they cannot distribute a version of Windows that updates properly due to their incompetence.
Microsoft is a joke.

0 Votes 0 ·

When I get to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList it is not clear what I am supposed to change there. I can't find anything that says D: that I can change to C:

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered JennyFeng-MSFT commented

@ErnestHo-7286
Hi,
Most of the times that error shows up, it has to do with an antivirus or other security app or Incompatible or outdated drivers.
Also, it could be cause if your disk has errors or corrupted update files.

Check your disks for errors.
Update drivers.
Start in Safe Mode and navigate to folder C:\Windows\SoftwareDistribution and delete all its content.
Reboot.

In the Windows search type "Windows Features" to get into the Turn On/Off Windows Features. When you get there, uncheck "Internet Information Services" and also uncheck "Windows Process Activation Service" (you may want to do a print screen of the settings to restore later after the successful install). When you hit Ok, you will need to restart your Windows. Once it restarts, type "windows media creation tool" in the Windows search and click in the link that will take you to the "Windows 10 Download Page" and then select "Update Now".

Hope above information can help you.

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Hi @JennyFeng-MSFT,

I follow your suggestion and also uninstall antivirus program. I have tried Windows Update and no luck again.

Cheers,

0 Votes 0 ·

Have you tried the methods mentioned on the following websites:
https://windowsreport.com/error-0x80246019-windows-10-update/#:~:text=According%20to%20users%2C%20error%200x80246019,USB%20devices%20from%20your%20PC
Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

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SSengupta-4080 answered ErnestHo-7286 commented

Seems you have to perform a clean installation.

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I used Windows Update and Windows 10 Update Assistance to install 20H2 version.


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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered

@ErnestHo-7286
Hi,
Have you updated the driver? It looks like it should be a compatibility issue.
It looks like you have done a series of troubleshooting.
Backing up all your files and choosing a clean install may be the best option.
https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/overcoming-windows-10-upgrade-and-version-update/682df9cf-aecf-4d52-8df7-19e9f8dba4cc

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ErnestHo-7286 avatar image
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ErnestHo-7286 answered ErnestHo-7286 edited

@JennyFeng-MSFT

Hi,

I get spare time to try again during weekend.

  • Updated BIOS to latest version

  • Unplugged all unnecessary USB devices, only mouse and keyboard remained

  • Uninstalled 3rd party antivirus program

  • Login from safe mode and deleted folders

  • C:\$WINDOWS.~BT

  • C:\$Windows.~WS

  • C:\Windows.old

  • C:\Windows\SoftwareDistribution

  • C:\Windoes\SoftwareDistribution.old

  • C:\Windows10Upgrade

  • D:\Windows10Upgrade

  • Run the command

  • SFC /Scannow

  • DISM /Online /Cleanup-Image /RestoreHealth

  • Run the Windows Update Troubleshooter

  • Disabled all Startups and non-Microsoft services

Tried again the upgrade from Microsoft Support Service by "Create Windows 10 installation media"
- Installed MediaCreationTool21H1.exe
- Launched the tool
- Install the update

Unfortunately, "Undoing the changes" was shown after few automatic restarts. Bootup back to orginial Windows 10 (1909) and show this error message (0x8007001F - 0x3000D)

98770-image.png



image.png (23.9 KiB)
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ErnestHo-7286 avatar image
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ErnestHo-7286 answered

@AlunParsons-0597

Hi,

You could double click on ProfilesDirectory and edit Value Data. Change D:\Users to C:\Users

Cheers,131343-screenshot-2021-09-12-223349.jpg



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