question

stefanotempesta avatar image
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stefanotempesta asked TKujala commented

Leaving an organization

Hello community, I'm having a bit of trouble leaving an organization in myapps.microsoft.com

I sign into that organization that I want to leave, I select "Leave the organization", but then I get an error message: Unexpected error occurred.

10488-unexpected-error-occurred.png




What shall I do to troubleshoot the possible root cause of this issue, please?

azure-ad-microsoft-account
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1 Answer

TKujala avatar image
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TKujala answered TKujala commented

Hi,

You could do the following steps provided by the link below.

Check the solutions area.

https://docs.microsoft.com/en-us/office365/troubleshoot/sign-in/cannot-sign-out-cloud-service

If you still can't leave an organization, you could contact tenant's support.


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Thanks, the second link, to Azure AD documentation, helped. My account was disabled in the tenant's directory, so I could not leave the organization.
After re-activating the account, I could leave the organization regularly.
I just wish the error message would tell me this, rather than a generic "Unexpected error occurred" :)

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https://docs.microsoft.com/en-au/azure/active-directory/b2b/leave-the-organization


Note
A guest user can't leave an organization if their account is disabled in either the home tenant or the resource tenant. If their account is disabled, the guest user will need to contact the tenant admin, who can either delete the guest account or enable the guest account so the user can leave the organization.

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Nice to see that the problem has been solved now. I accidentally deleted the second link in original post.

But you got it. :)

Have a nice day!

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