Hi,
we started using MS teams in our team ~1 month ago, but it fails almost everytime on my machine with Linux.
The problem: After ~1 minute (most of the times) an purple alarm dialog appears, telling the microphone does not work and I need to switch the device. My teammates directly tell me, that my microphone stopped working and tell me that they can't hear me. I can still hear them, no other problems.
So I need to quit teams, even restarting pulseaudio and maybe it does work again for another minute. Not always. Switching the device in the teams settings maybe helps for some seconds, but then it fails again. This happend about 20 times since we are using that. But also not every meeting / everyday (we also had video-chats about 1h and no problem). Sometimes restarting teams/pulseaudio ("pulseaudio -k") did not heal it, so restarted my machine, where it afterwards worked quite well on long calls and sometimes only for 1minute.
I am the only Linux user and it just happens to me. We then switch back to other solutions (jitsi, zoom). And even after those problems in teams, my microphones (both) work in jitsi and zoom (just quitting teams, without restarting anything), also I can see the input in the audio-control.
My setup:
Linux Mint 19.3 Tricia (based on Ubuntu 18.04 Bionic Beaver)
pulseaudio 11.1
teams 1.3.00.5153
Microphones:
- primarily HyperX Headset (see details below):
- also tried: built in mic on laptop (Asus UX550VD)
As far as I have seen, there are no start options for /usr/bin/teams (nothing with "--help", "-v").
I watched the log file "~/.config/Microsoft/Microsoft Teams/logs.txt": started the app and a team-call, waitet ~1min until it happend: nothing written here! Thats also bad: an alert-dialog in the UI should cause some lines in the log file, doesn't it?
from "~ sudo lshw", describing my headset: * -usb:0 Beschreibung: Audio-Gerät Produkt: HyperX Virtual Surround Sound Hersteller: Kingston Physische ID: 3 Bus-Informationen: usb@3:2.3 Version: 0.30 Seriennummer: 00000000 Fähigkeiten: usb-2.00 audio-control Konfiguration: driver=usbhid maxpower=100mA speed=12Mbit/s
Any help appreciated, even on how to generate more debug/log information.
The strange part here is, that it happens after 1min. Maybe some buffer is filled and then the service quits? It even happens, while not talking.
other found threads with problems on audio devices seem to suffer under permissions. So I differ from them, as I got working audio devices which quit after a while.
https://docs.microsoft.com/en-us/answers/questions/3011/microphone-is-not-working.html
https://docs.microsoft.com/en-us/answers/questions/3015/microphone-for-teams-on-linux-not-working.html
Thanks in advance,
Sebastian