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sylmz-6565 avatar image
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sylmz-6565 asked sylmz-6565 commented

Form Recognizer Labelling Tool: "Timed out, sorry, it seems that the training process took too long"

Training custom models via Labelling Tool(v2.1-preview.3) is giving "Timed out, sorry, it seems that the training process took too long" error. I am having this issue only in one project which has quite long dynamic table. Is there any solution or workaround for this issue?


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azure-form-recognizer
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Hello @sylmz-6565

There was some changes happed yesterday, could you please retry again and make sure you are on the last version of preview 3. Thanks.


Regards,
Yutong

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I have just had chance to try and it seems that the issue still exists, here is the version that I use 99043-image.png


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YutongTie-MSFT answered sylmz-6565 commented

Thanks for the feedback and sorry for the experience. We have forwarded this issue to product team and hope this can be solved soon. At the meantime, I could enable you a one-time-free ticket to assign one support engineer help with this issue. Please do let me know if you have no support plan to create an ticket and I am willing to do so.


Regards,
Yutong

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Getting help from support engineer sounds great, I do have a support plan to create a ticket but it is another email address. How shall we proceed?

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Do you mean your support is on other Azure subscription? You can share the one you are using with no support plan, I can help you to enable one.


Regards,
Yutong

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Yes, it is! But the account I use here could be used for enabling free ticket. It does not have any support plan.

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YutongTie-MSFT answered sylmz-6565 commented

Hi @sylmz-6565 ,

I’ve enabled one-time Free Technical Support for you. To create the support request, please do the following:


• Go to the Health Advisory section within the Azure Portal: https://aka.ms/healthadvisories
• Select the Issue Name "You have been enabled for one-time Free Technical Support"
• Details will populate below in the Summary Tab within the reading pane and you can click on the link "Create a Support Request" to the right of the message

Let me know what your support request number is so that I can keep track of your case. If you run into any issues, feel free to let me know.

Regards,
Yutong

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Here is the support request number: 2105280050001457 Thanks for your help!

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