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Kevin-7004 asked AricA-6269 edited

Fslogix login fails do to failed to get computers group SID's

I am working with AWS Workspaces. If you rebuild the users workspace the computer name ip and SID changes. When they log back in you can see the profile being created on the share but then the workspace connection drops. The error is failed to get computers group SID's. If the user logs in again it works. Why is it failing the first time

windows-server-fslogix
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JiaYou-MSFT answered JiaYou-MSFT edited

HI Kevin-7004,

1.Could you please enter winver in command prompt on problematial session host server and look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)]

2.What's RDS deployment on AWS? Are profile server and RDsession host server in the same network segment?

3."Why is it failing the first time"
We can try to capture the first logon fslogix log and the second logon fslogix logs,then compare which differece between them.

On the problematical rdsh, download the support tool from
https://aka.ms/fslogix_support_tool
1).Run the FSLogix Support Tool.
2).Fill in the company name (we use this to separate the information from others).
3).click "enable logging" and Select "Gather Rule files", and "Gather Dump Files".
4).Click "Gather FSLogix Content" ( Please note: this will take several minutes)
5).Once complete, please locate the resulting zip file from C:\ProgramData\FSLogix\Support and attach it to your support ticket.

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Kevin-7004 answered

Windows Server 2016 1607 14393.4350
AWS Workspaces the profile server is in same network
I am working on getting the Logs

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Kevin-7004 answered AricA-6269 edited

I opened a support case so ill work it there thanks

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HI Kevin-7004,

You are welcome! I hope everything goes well.

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HI Kevin-7004,

If there is any answer helpful for you, please click "Accept Answer" and upvote it.Thanks.

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I am having a similar issue, how was this resolved?

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