question

JasonAnderson-7104 avatar image
2 Votes"
JasonAnderson-7104 asked RainerAulich-1698 commented

Outlook emails missing text

Today when I opened outlook previously and newly received emails in all boxes, including the trash, are showing the first line and no other text. Attachments appear to be intact. For example I open an email and it says Hi Jason and nothing else after that. If I reply to that email, the reply contains no previous information at all.

I've disables all add ins and still getting this. Restarted my PC multiple times. Changed to plain text. Selecting text only allows me to select the Hi Jason so no other "white" text, etc.

My emails show up fine on my iphone mail app.

Any ideas?

office-outlook-itpro
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Thank God, I thought I was losing my mind. The same thing is happening to me.

0 Votes 0 ·

Count me in!
I restarted my computer for updates before I left work yesterday.
This morning Outlook will not display text or allow me to type text.
Any ideas?

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It appears that opening your email in a browser or on your cellphone (in a browser) is unaffected by this crap. If you attempt to use the desktop program it'll frustrate you to no end. To not lose productivity, a lesser concern of MS today no doubt, use the online Outlook365 interface temporarily. It's the only workaround that seems to work reliably, unless they try to fix it.

1 Vote 1 ·

Same problem here from the U.S.A.

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Did this just start happening today?

I tried both Repair options, disabled caching in the Account settings, and deleting and rebuilding the profile from Outlook settings. I also renamed the Outlook folder in Users/Username/AppData/local, and my emails rebuilt, but missing text.

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Just happened to me this afternoon, here in ontario, canada. Phone is loading fine. I get like one line in the email on my computer. have shut down twice......anybody finding a solution- very frustrating

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Just happened to me this afternoon, here in ontario, canada. Phone is loading fine. I get like one line in the email on my computer. have shut down twice......anybody finding a solution- very frustrating

0 Votes 0 ·

use a browser to view emails or online Outlook365. It's only a a workaround, but it does allow for productivity.

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TaffLovesey-6209 avatar image
0 Votes"
TaffLovesey-6209 answered TaffLovesey-6209 published

Ditto. It was OK earlier today but now all I get is the first line or two of text in all of my Outlook emails.
Smells like a faulty update again :-(

Solution please Microsoft!!!

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RobBrown-5681 avatar image
0 Votes"
RobBrown-5681 answered

Hi Guys, Same here in sunny Brisbane. I can see the text in the Focussed list but nothing in the preview or if I open the message. I have even fwd'd the message to myself via my home email to no avail.

KInd regards

Rob

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ScottShulga-3792 avatar image
0 Votes"
ScottShulga-3792 answered AllanJAshinoff-5533 commented

I have the same problem! No text appears after the first line.

Help us Microsoft Tech Support !

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Same here in NZ, all good last night when I closed down but now experiencing the same as you guys.

I have spent half the morning looking at online suggestions to try and fix but no joy. I even phoned Microsoft support and they tell me to go online - this is hopeless I want to talk to someone who can help me.

IIs is a clandestine update that has caused this problem, I need the email content so I can respond to customers!!!

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AllanJAshinoff-5533 avatar image AllanJAshinoff-5533 ChristinaCullenNorthYard-2716 ·

On a desktop install choose to view in a browser that will present your content. The better workaround, at least until they fix it, is to use Outlook365 online, it functions as Outlook should. Hope it helps.

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AllanJAshinoff-5533 avatar image
1 Vote"
AllanJAshinoff-5533 answered

I've noticed that if you open the email in a browser it works fine. This kind of corresponds with the ability to be seen opening an email on on my cell phone.

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RichardBaker-5901 avatar image
0 Votes"
RichardBaker-5901 answered AllanJAshinoff-5533 commented

Same problem here. Just started about 40 minutes ago. Both on Exchantge online inbox and IMAP inbox on different host. Only first two words or so appear whether in preview or when the email is opened

· 1
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Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

It appears that opening your email in a browser or on your cellphone (in a browser) is unaffected by this crap. If you attempt to use the desktop program it'll frustrate you to no end. To not lose productivity, a lesser concern of MS today no doubt, use the online Outlook365 interface temporarily. It's the only workaround that seems to work reliably, unless they try to fix it.

0 Votes 0 ·
DSPatrick avatar image
1 Vote"
DSPatrick answered DSPatrick edited

Looks like they're working on it.
We’re investigating an issue with email message visibility in Outlook. Outlook on the web appears to be unaffected. More details can be found under EX255650 in the admin center.
https://twitter.com/MSFT365Status/status/1392208966231355392

--please don't forget to Accept as answer if the reply is helpful--



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MrD-0391 avatar image
0 Votes"
MrD-0391 answered

Seems this is an update issue: This is what worked for me.: https://www.bleepingcomputer.com/news/microsoft/microsoft-outlook-bug-prevents-viewing-or-creating-email-worldwide/
Hope this is helpful.

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JadeLiang-MSFT avatar image
0 Votes"
JadeLiang-MSFT answered JadeLiang-MSFT edited

Hi all,

As I know, Microsoft engineer team has recognized this issue and is working hard to fix it. If you are a Microsoft 365 admin, it's recommended to follow the relevant information in message center of admin portal to get the latest update.

I will continue to monitor them, and if there are any updates, I would post back.


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