question

Nicholas-9105 avatar image
2 Votes"
Nicholas-9105 asked JadeLiang-MSFT edited

Outlook 365 Email Only Shows First Line

Hi,

Earlier today I stopped being able to view more than the first line of any email in Outlook. I've run a repair using SCANPST for my data files, I've checked the box "Disable hardware graphics acceleration", I've restarted my computer, I've updated Outlook, and I've tried disabling all addons. Nothing has worked. Below is what I see. I have the same outlook on my laptop that has no issues. Any help resolving this will be appreciated.

95732-image.png


office-outlook-itpro
image.png (51.9 KiB)
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Same issue with me. My screen shot same thing.

Very frustrating. MS should roll this back if they can't get a fix in the next couple of hours.

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Me too.
Intolerable

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DSPatrick avatar image
0 Votes"
DSPatrick answered JonathanBecker-7648 published

Looks like they're working on it.
We’re investigating an issue with email message visibility in Outlook. Outlook on the web appears to be unaffected. More details can be found under EX255650 in the admin center.
https://twitter.com/MSFT365Status/status/1392208966231355392

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Got the same problem, started about 2 hours ago

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I am having the same issue. Very frustrating.

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BrianKelly-3704 avatar image
0 Votes"
BrianKelly-3704 answered BrianKelly-3704 published

I have the same problem.
I have tried all the same things you tried, including virus scan, pc restart and settings scrutiny, but no look.
My problem is only happening in Outlook, browser email is fine.

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JadeLiang-MSFT avatar image
1 Vote"
JadeLiang-MSFT answered JadeLiang-MSFT edited

Hi all,

As I know, Microsoft engineer team has recognized this issue and is working hard to fix it. If you are a Microsoft 365 admin, it's recommended to follow the relevant information in message center of admin portal to get the latest update.

I will continue to monitor them, and if there are any updates, I would post back.


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Yay! My email is working now.

I'm curious, I did not apply any updates. How did it get fixed???

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