Hello i currently have a phone call setup for MFA where i have to push the # key on the keypad to pass MFA> How can i change this to use the MS Authenticator app or the text message options?
Hello i currently have a phone call setup for MFA where i have to push the # key on the keypad to pass MFA> How can i change this to use the MS Authenticator app or the text message options?
Login into your office 365 account by going to portal.office.com website.
Left click on the top right of your initials or on your photo, then left click "View account".
Here in the middle of the page left click "Update Info" under "Security Info"
Your phone number will be listed here and on the right side there will be change option, left click on it.
Here you will have your phone number and at the bottom there will be a radio button for "Text me a code" or "Call me", select the text option you want and click next to verify.
If you wish to have the MS Authenticator app, then left click the "add method" option on the top left and from the drop down option "select the Authenticator app and follow the instructions.
If you find this has resolved the issue, please choose this as the answer. Thanks.
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