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HishamBzezi-4858 avatar image
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HishamBzezi-4858 asked XiaoweiHe-MSFT commented

DPM 2016 agent

Trying to install the new updated dpm agent on our servers but on 2 of them we are having issues.. The old dpm 2016 agent would not uninstall from the servers... We could see the progress bar go full then retract. We think this is causing issues because DPM cannot see these servers.

We also tried to uninstall from powershell but we get an error 1603

windows-server
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Hi,

I would like to check if the reply could be of help? If yes, please help accept answer, so that others meet a similar issue can find useful information quickly. If you have any other concerns or questions, please feel free to feedback.

Best Regards,
Anne

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XiaoweiHe-MSFT avatar image
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XiaoweiHe-MSFT answered

Hi,

Thanks for your post! According to your description, the issue seems to be unable to uninstall old DMP 2016 agent. Since windows-server forum is mainly related to Windows server system issues, DMP is out of our scope. After research, I found the old DPM forum has been closed, and seems no dedicated forum for DPM currently. In this case, I would suggest you open a case with MS for better help of DPM, thanks for your understanding!

Below is the link to open a case with MS:

https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

Thanks for your time!
Best Regards,
Anne


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