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HappyK-2418 avatar image
0 Votes"
HappyK-2418 asked RizkyH-4586 commented

visual studio installer not working

I try to install vs 2019 but it only show window pop up and quikly disappear.96357-error.png



here is link to vs-installer show window pop up:
https://1drv.ms/u/s!Ap3JIiBQzJDVb0GPsclm7AVtPHY?e=4gFBEC

here is link to vslog.zip from collect.exe:
https://1drv.ms/u/s!Ap3JIiBQzJDVblEl-sGU1XSplxU?e=xzH9YZ

vs-setup
error.png (16.6 KiB)
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1 Answer

AnnaXiu-MSFT avatar image
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AnnaXiu-MSFT answered RizkyH-4586 commented

Hi @HappyK-2418 ,

Welcome to Microsoft Q&A!

Can you successfully download the vs_installer.opc to your machine from the link: https://aka.ms/vs/16/release/installer? Please check for Windows Updates to apply the latest Windows updates, ensure that all critical and recommended Windows Updates are installed and completed. Then reboot your computer and try again.

You can try to remove the folder: C:\Program Files (x86)\Microsoft Visual Studio\Installer. And re-download the bootstrapper file from the following Microsoft Site: https://visualstudio.microsoft.com/downloads/
Then, copy the .exe file from Downloads folder to another location and run it as administrator.

Before installation, please check if you have specialized anti-virus, app-blocker, or GPO based permission software installed. Temporarily disabling Windows Defender and\or Windows Defender Controlled Folder Access.

Sincerely,
Anna


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I did what you said, but the Visual Studio 2019 installer still didn't work.

Is there another way?

0 Votes 0 ·

Can you successfully download the vs_installer.opc to your machine from the link: https://aka.ms/vs/16/release/installer?
You must be Admin on the machine to install the Visual Studio. And you can set the compatibility mode to “Windows 8” to run the bootstrapper file.

0 Votes 0 ·

I downloaded the file(vs_installer.opc) to my computer successfully.
And I also ran the (vs_community__544869221.1580118989.exe)installer in administrator mode.
But the problem has not been solved.

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