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senglory-6433 avatar image
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senglory-6433 asked KP-3351 commented

Windows 2019 - can't install KB5003171

96545-cbs.logI am trying to install KB5003171 at myWin2019 machine as a part of its refresh, but the setup constantly fails with this weird message:

2021-05 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB5003171) - Error 0x800f0984

(Tried to do steps from here)


But on sfc /scannow get this weird message

PS C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 21% complete.

Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.


In CBS.log I see neither missed nor corrupted files mentioned. What should I do to have this KB installed and my Win2019 refreshed?


windows-server-2019
cbs.log (534.5 KiB)
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@senglory-6433
Hi,

Just checking in to see if the information provided was helpful.

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If no, please reply and tell us the current situation in order to provide further help.

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This applies to AMD64 systems. 101529-screenshot-ms-kb5003171.png


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1 Answer

JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered JennyFeng-MSFT edited

@senglory-6433
Hi,
Have you install the servicing stack update (SSU) (KB5003243)?
Due to security policy, community support cannot download and save user’s personal data such as dump or log files.
You can search for [SR] tags to help locate SFC.exe program entries. To search for [SR] tags and to redirect the search results to a text file, follow these steps:

Click Start, type cmd in the Start Search box, right-click cmd in the Programs list, and then click Run as administrator.
If you're prompted for an administrator password or for confirmation, type the password, or click Continue.

At the command prompt, type the following command, and then press ENTER:
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt
Type exit, and then press ENTER to close the Command Prompt window.

After you have completed SFC scan in Command Prompt, type the following command lines and press Enter after each:
dism /online /cleanup-image /checkhealth
dism /online /cleanup-image /restorehealth

Once the scanning process is finished, restart your computer and check if the issue disappears

Hope above information can help you.

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