question

reguspregus avatar image
4 Votes"
reguspregus asked SHUBHAMKUMARGUPTA-1693 answered

2021-05 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5003173) - Error 0x800f0922

Time and again - every month the cumulative update fails because it wants to install Edge browser that I do not need and do not intend to allow on my system. And we all are paying for this! When is this nonsense going to end??? I paid for an operating system with security updates, not for a repetitive circus of re-eradication of the garbage browser once a month. Enough! More customers need to speak up so that we are heard!

windows-10-generalwindows-10-security
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My update keeps failing to install funny enough I uninstalled Edge a month ago, I wonder if that's why it keeps failing?

3 Votes 3 ·

Yep, we are getting punished for not wanting to use their browser, because if you don't use their browser, they can't gather data about your browsing habits and sell it to the advertisers. I get it when much hated Google does it by offering you a free software as a bait, this is their whole business model, but here I am paying MS for a Win10 license (have been a loyal MS user for 30 years) and still have to deal with attempts to force me to use a software that I can't trust. At least with Google, I can elect not to install any of their software on my computer.

3 Votes 3 ·

This is the second major fail Microsoft has had in just a few months.

Remember they had the last printer issue that gave users an instant blue screen, no chance to save your work.

I am surprised they have not been sued for this.
1) They sell you software
2) They force you to perform updates (which you cannot opt out of)
3) These updates break your computer and can halt your business.
4) You cannot use the software as intended because they have broken it.
(Isn't that a violation of contract sales?)

We have all Kyocera printers(Now we have an HP just incase Microsoft screws up again)

MICROSOFT - DAYS WITHOUT A CATASTROPIC WORKPLACE PROGRAMMING ERROR (5 days)

3 Votes 3 ·

THANK YOU SIR! 'finally to someone speak up for all the bs we have to deal with..

2 Votes 2 ·
reguspregus avatar image reguspregus ChristopherNikolopoulos-8392 ·

Indeed we have to speak up. If nobody cares, it will only get worse.

2 Votes 2 ·

Can anyone confirm: If I simply install the horrible Edge browser, which is so awful and complete rubbish, then I can get the update successfully? If so, I will install the worst browser ever, then uninstall it and pray it didn't ruin the entire universe. Yes, it's that bad.

Please confirm that this awful non-solution is the way to get my computer to update.

2 Votes 2 ·

If you have performed semi-manual uninstallation of Edge before, then this month you can get away with just deleting "C:\Program Files (x86)\Microsoft\Edge" folder and reinstalling the Windows 10 KB5003173 cumulative update. And then repeating semi-manual uninstallation of Edge right after the update. Because yes, it will be installed AGAIN even if you have created a proper registry flag that is supposed to signal to WU that you don't want Edge - it just ignores it now.

And don't expect the same trick to work next month - it will surely be some other combination of sinister attempt to install Edge and a packaging/programming bug that makes this attempt to crash and burn along with the rest of security updates.

2 Votes 2 ·

MICROSOFT WANTS TO PLAY WITH CUSTOMERS WITHOUT TESTING THEY ARE UPDATING THE PRODUCTS KILIN THE TIME OF CUSTOMERS,
EVEN AFTER INSTALLING EDGE I AM FACING THE PROBLEMS, THEY WANT THE SERVICE MONEY FROM CUSTOMERS
WORST EVER SEEN, THIS IS NOT ONLY WITH THIS UPDATE EVEN THEY DONT GOOD CORDATION WITH ANY SERVICE PROVIDERS IKE H.P OR ACER ALL THE DRIVERS ARE HAVING THE PROBLEM

1 Vote 1 ·
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KapilArya avatar image
0 Votes"
KapilArya answered reguspregus commented

Hello,

Please provide your feedback to Windows engineering team via Feedback hub app. You can launch the app by pressing Windows key + F.

Regards.

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Funny enough, I can't do that because I have force-uninstalled all the apps from my Win 10 (I need a Win7-like desktop machine for work and I don't want to have any non-desktop apps on it and I have no intention to reinstall these garbage apps). They make it next to impossible for desktop people to complain. What's next? They will make the feedback submission only possible via Edge browser so that you have to install it just to complain how you don't want it installed?

2 Votes 2 ·
JennyFeng-MSFT avatar image
3 Votes"
JennyFeng-MSFT answered ChrisGR93TxS-8018 commented

@reguspregus-8242
Hi,
Since September, Microsoft has been force-installing the new Microsoft Edge on Windows 10 devices, but users could still manually remove the Edge browser if they wish.
For your reference:

https://support.microsoft.com/en-us/topic/may-11-2021-kb5003173-os-builds-19041-985-and-19042-985-2824ace2-eabe-4c3c-8a49-06e249f52527

Some users have reported that the update fails to install for users who previously had uninstalled the new Microsoft Edge from Windows 10.
If so, the uninstaller deletes all of the associated files but leaves behind some empty folders.
The Windows 10 KB5003173 update includes the new Microsoft Edge and should reinstall the browser, these empty folders are causing the update to fail with a 0x800f0922 error instead.

You have two choices:

  1. Manually download and install Microsoft Edge again and install the Windows 10 KB5003173 update again.

  2. Delete the "C:\Program Files (x86)\Microsoft\Edge" folder and reinstall the Windows 10 KB5003173 cumulative update.

Hope above information can help you.

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You are missing the point. As a paying customer, I have no intention to re-install stupid Edge, even temporarily. Because every month I have to go through the same circus - watch the monthly update fail, manually install the Edge, then manually uninstall it, only to re-install it a month later just to get another OS update. I have paid money for the license to use OS, not to conduct useless ritual dances with a useless browser that I have never asked for. MSFT must unbundle security updates from the Edge, or at least send their programmers back to school to learn to package the software so that it does not fail to install if something is missing on the target computer. If it is missing - deliver it, but displaying "We have failed to installed the update, rolling back" message once a month is unacceptable for a commercial software that makes MSFT billions of dollars. As a professional C++ programmer, I want security updates on my work machine, not useless browsers and apps.

3 Votes 3 ·

The underlying problem, it appears to me, is not whether you have Edge installed or not, it is the fact that, in some instances (like mine and presumably yours) KB5003173 won't install properly. Surely, any Windows Update should install correctly regardless of whether Edge is present or not.

2 Votes 2 ·

Fully agreed. Security updates to the OS should not depend on the optional browser.

2 Votes 2 ·

And seems like MS has never learned the lesson - they were pushing MSIE upon us 20 years ago falsely declaring it "part of the operating system" and look where it is now - forgotten and abandoned. And they expect that we will fall in love with Edge being pushed down our throats the same way now? I would rather migrate to messy Linux that I wholeheartedly hate than succumb to this nonsense that I am paying for. It is bad enough that I was forced to migrate to Win10 from Win7 that worked fine for me, now I have to deal with this nonsense.

2 Votes 2 ·

Hi,

I haven't uninstalled Microsoft Edge (the version I have is version 90.0.818.62, which I was informed is the latest version) and I got exactly the same error (0x800F0922) when I installed KB5003173. The update then proceeded to uninstall itself and tried to reinstall itself, at which point I paused windows updates.

Is Microsoft going to release a fix for this problem?

2 Votes 2 ·

This actually worked so thank you so much.

It did installed Microsoft Edge again so that was a pain... time to delete it again, I guess and repeat this process again sometime soon.

2 Votes 2 ·
reguspregus avatar image reguspregus PaolaRosario-2125 ·

Yep, you will do the same dance in exactly one month, only it will be some other flavor of the same problem, so you will have to waste your time yet again diagnosing the problem and looking for a solution And you are paying for it.

The irony of my situation is that I have migrated to Win10 from Win7 as late as I possibly could, only when MS stopped releasing security patches for Win7. And I paid for two new Win10 licenses. And now I am not getting security updates on Win10 in any consistent manner AND wasting MORE time trying to solve artificially created problems every month. Win7 used to work for me just fine. I might as well just downgrade back to Win7 since I am not getting security updates in either case.

Keep this topic active and keep speaking up. MS needs to hear that their customers are NOT happy.

2 Votes 2 ·

Simply deleting the folder worked perfectly. Thank you.

1 Vote 1 ·

There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x800f081f)

1 Vote 1 ·
js2020-7771 avatar image
2 Votes"
js2020-7771 answered JennyFeng-MSFT commented

Edge Browser is a useless fork of Chrome that will never be popular, and it reduces the quality and reliability of the Windows 10 operating system.

A very POOR QUALITY operating system is one that fails to install a cumulative update after wasting hours of the user's time, merely because an empty folder that used to contain a cheap knockoff of the Chrome web browser has no affect on anything. If Microsoft's Windows 10 dev team can be defeated by a single empty folder, imagine what a skilled attacker could do!

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I fully agree. It's funny how I as a programmer must go through exhausting interviews solving hypothetical world-class puzzles and answering technical questions about intricacies of modern C++ and the algorithms that can handle billion-requests-per-second tasks, and then you get a job and can get away with packaging a cumulative security update that crashes just because there is a folder on a disk... And on the other side of this, there is a MSFT management that cares neither about customer interests nor about technical quality and simply pushes the agenda of "let's make everybody use "our" browser that is not even "ours" because we simply repurposed and repackaged our competitor's source code.

2 Votes 2 ·

Oh, and not to mention that this update YET AGAIN does not honor my registry settings that tell it not to install Edge. It just ignores its own HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EdgeUpdate\DoNotUpdateToEdgeWithChromium value.

2 Votes 2 ·

Hi,
I totally understand the inconvenience this issue has brought to you, and your current feeling about this issue.
I will also report the issue to our product team for further confirmation.
While we were not able to make the requested changes to the product at this time, I will watching closely to this issue.
If there is any related update, I will let you know.

Your kind understanding is appreciated. We will keep pushing and tracking the process.

1 Vote 1 ·

@JennyFeng-msft, thank you, your communication to the product team would be appreciated. Here is a summary of our points:
0) Security/critical updates should never be bundled with product/feature deliveries
1) Security updates should be delivered continuously, not once a month
2) Security updates should not fail to install
3) Products/features and their updates should never be mandatory/default installs. Examples: Edge, Cortana, etc. - we are tired of manually uninstalling them every month
4) Windows Update should allow the user to select which updates to install and when. We had this freedom for years, why is it gone in Win10?

While I am at it, here is a non-WU wish:
5) There should be a unified way to configure Win10 in batch mode (preferably from command line). I don't have time to remember where all options are, especially now that MS has split the options between good old Control Panel and new Settings app, and the latter is nothing but an asystematic mess.

3 Votes 3 ·
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it doesn't let me post a comment, and no I'm not exceeding the amount of characters or using any symbols or letters that its not allowed to

1 Vote 1 ·
ChristopherNikolopoulos-8392 avatar image
1 Vote"
ChristopherNikolopoulos-8392 answered reguspregus commented

Its not only the specific update the problem that we trying to say, its the idea on how update packages should work to avoid these kinds of situations.
As @reguspregus-8242 correctly tried to explain is that the packages shouldn't be depended on if the target system have installed or not or' its a different version and its not any longer supported to be configured by the system update for an optional forced included software that the user might not want to have in his personal computer, in this case a "web browser". Unbundle all updates to not being depended from anything!
This looks and it is a lazy way to push security updates Imo
I can't see why then there's an option to choose between quality updates, driver updates and other updates if there're cumulative updates including things that some users don't even have, making these updates unable to locate the target and thus the entire package fail to install even on existing and functional software the user need to keep up to date

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Fully agreed, it is a systemic issue lately. I hope @JennyFeng-MSFT delivers on her promise to relay information to the development team and I hope that we will be heard. MS, we, as paying customers, demand that the manufacturer un-bundles security updates from the rest of the fluff and gives us the ability to select which updates we want installed and when. And that these security updates are delivered in correct and flawless manner. Otherwise even the most loyal programmer-level users like me will migrate away to Linux (argh!) and you won't see a dollar from me ever again.

Seriously, if I as a C++ programmer were treating my clients in the same way ("here is the software that I wrote, it doesn't even install right, but pay me and I don't care that you don't want these feature and that you are not getting the features you need"), I would be fired by all of them and would be out of business.

2 Votes 2 ·
SHUBHAMKUMARGUPTA-1693 avatar image
0 Votes"
SHUBHAMKUMARGUPTA-1693 answered

Check this 1 min video

https://youtu.be/KBpOjHEacLg

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