question

Atlucky-7766 avatar image
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Atlucky-7766 asked Atlucky-7766 commented

unable to access Safend protected USB

I am getting the following message when i try to access my USB

"Data protection agent offline access utility was in use during last computer shutdown and could not complete self-uninstall process. To allow the uninstall to continue, disconnect all encrypted media attached to computer and restart"

All my Uni work is on this stick and I was able to access it the other day. Don't know if it is related but I've also had problems today with connection to my wireless printer and had to reinstall drivers.

Please can anyone help? I've also contacted Safend, awaiting a response but need answers quick so trying any means. Thanks

windows-10-security
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Have you used any program or application to encrypt your files?
If yes, what is the name of the program?

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It’s safend protected, that’s what windows put on when I first encrypted it.

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Reza-Ameri avatar image
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Reza-Ameri answered Reza-Ameri commented

The Safend is not a Microsoft product , so you should contact them (as you did).
This is not issue with Windows and it is due to the application and we couldn't help you much and you have to wait for their response.

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Thanks for your reply, I’m still waiting on safend.

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Welcome, hopefully they will response and resolve your issue.

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TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered TeemoTang-MSFT converted comment to answer

According to the message, you need to decrypt this safend protected device then restart computer to check result.
There is not necessary operations need to be done on Windows side, both of your Uni and encryption method are not Microsoft product.
Please wait for reply from safend.



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Thank you, I tried this but appears safend won’t let me access to decrypt. Last ditch effort I tried it on my sons laptop and it allowed access, I’ve copied and pasted all my files to his laptop and formatted the USB. I’ve now put the files on the usb again, without any encryption it appears. I will check them later as off to work but thankfully kept up to date copied on sons laptop (my back ups are only a couple of weeks out of date so wouldn’t have lost loads but enough to cry about lol).
Can anyone recommend an encryption programme that’s more reliable than safend?

Thanks

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TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered Atlucky-7766 commented

Good job, glad to hear that you have accessed to your USB and data again.
You could use BitLocker to encrypt your USB drive, it is a Windows built-in encryption tool, convenient and free. Just open File Explorer and find your USB drive, right-click it and select Turn on BitLocker
97038-bitlocker-usb-3.png



bitlocker-usb-3.png (110.6 KiB)
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