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DebbieF-2190 avatar image
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DebbieF-2190 asked DSPatrick answered

Hotmail account hacked, cant receive e mails

I received an e mail claiming to be from Microsoft stating that my account had failed to sync and to click a link and enter my e mail and password. It looked genuine so I did this. I then started to get phone messages from friends asking if I was ok. Then I realised that it was a scam and that my account had been compromised. I have followed the instructions from microsoft on recovering a hacked hotmail account. I have managed to change the password on the account and get back into hotmail. The activity that wasn't me was in Nigeria. I have recovered the deleted e mails thta the hackers sent from my account. They have contacted everyone in my address book proporting to be me, either asking for a favour or that I needed money, amazon giftcard etc for a friend with cancer!!
I can now send e mails but I cannot receive e mails from anyone on my contact list. I have received a couple of e mails from new people.
I have also followed the microsoft advice on unblocking an account but nothing changed.
Please can anyone advise me on what to do?
Can I get this e mail account restored?
Do the hackers still have access even though I have changed the password?
Are any other accounts liked to my e mail in danger?
Thank you for any advice

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1 Answer

DSPatrick avatar image
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DSPatrick answered

Outlook.com (hotmail) is not currently supported here on QnA. They're actively answering questions in dedicated forums here.
https://answers.microsoft.com/en-us/outlook_com/forum/oemail

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