question

WillKittler-5632 avatar image
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WillKittler-5632 asked SatishBoddu-MSFT commented

Azure Kinect DK Power Cable

I need a new power cable for the Kinect DK. I found the dimensions on the spec sheet but have not been able to find any matching power cables, I believe this is a custom port. How can I order a new one, from Microsoft or a third party? I have tried calling technical support, business support, and the supplemental parts hotline, to no avail. Please help!

azure-kinect-dk
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Hello @WillKittler-5632, Thanks for reaching out to us! We are looking into this issue, soon will get back to you.

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Hello @WillKittler-5632 , Just wanted to confirm few more options which you have tried, What was the Technical & Business Support contact number you have reached? Please let us know the details about the supplemental parts hotline you have contacted? This is to better understand the issue in providing the right information further.

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Hello @WillKittler-5632 , Just checking back, could you please let us know if you need further help in this matter.

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Hello @WillKittler-5632 , Just checking back, could you please let us know if you need further help in this matter.


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1 Answer

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SatishBoddu-MSFT answered SatishBoddu-MSFT commented

Hello @WillKittler-5632 , Please make use of the below URL to submit your request for new USB cables. Please make a note that the Power Cable USB+Data Trasfer USB (set of the cables) will be provided.


Step 1: Navigate to New Support Request and fill out the form starting as shown in below sample image. Selecting Accessories for Category and USB Cable under problem



11161-1.png


**Continue with onscreen instructions and fill out the form with clear description of issue and the need for new set of USB cables.


Final sample review step looks like this:


10980-2.png


Please let us know if you need further help.


For more info please bookmark below links for future reference:


Assisted support


Azure Kinect DK device






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Hello @WillKittler-5632 , Just checking back, could you please let us know if you need further help in this matter.

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