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EdCheong-2518 avatar image
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EdCheong-2518 asked LuDaiMSFT-0289 commented

ADP For 2nd device(OSX) enrolled Licence

I have afew occasions of where Users have a Windows Device enrolled with ADP, but also need a Apple device/OSX. The Apple device will enroll but ATP. An E5 license is being used. Also device Device compliance error 0xfde9

[1]: /answers/storage/attachments/96940-microsoftteams-image.png

mem-intune-general
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EdCheong-2518 avatar image
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EdCheong-2518 answered LuDaiMSFT-0289 commented

Thanks for The help, issue Resolved
Created a new Device Policy that
grants Full Disk Access to the Endpoint Security system extension.

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@EdCheong-2518 Thanks for your feedback. Your feedback is very helpful to someone who will meet the same situation in the future.

Thanks again and have a nice day. : )

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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered LuDaiMSFT-0289 commented

@EdCheong-2518 Thanks for your update.

For the screen shot that no license found, I haven't met it before. Based on my research, this issue may occurs in using Microsoft Defender for Endpoint on macOS. We can read the following article as a reference:
https://docs.microsoft.com/en-us/microsoft-365/security/defender-endpoint/mac-support-license?view=o365-worldwide

For compliance error code, please do the following check:
1.Please check if the device is compliant under "All device" in intune portal. For example:
97099-image.png
Note:Please override the private information.

2.Please check if there is another compliance policy is deployed to the device. If not, I think we can ignore this error.

Hope the above information will help.



image.png (46.2 KiB)
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@EdCheong-2518 I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.

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Sorry about the delay
The device is complaint like the attachment before except for the error and ATP. I reran wdav and the WindowsDefenderATPOnboardingPackage
Still no luck.
Its it related to the OSX version in Running OSX 11.3.1?

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@EdCheong-2518 Thanks for your update.

I think it is not related to the OSX version, because the version is supported operation system in intune.
https://docs.microsoft.com/en-us/mem/intune/fundamentals/supported-devices-browsers#apple

If you are really care about this error, it is better to create an online support ticket to check the background information to confirm the root cause. It is free. Here is the online support link:
https://docs.microsoft.com/en-us/mem/intune/fundamentals/get-support

Hope this issue will be solved as soon as possible.

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EdCheong-2518 avatar image
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EdCheong-2518 answered

The First Device was enrolled Via Autopilot/intune and is a windows Device, Sorry Typo, ATP not ADP

Apple device/OSX was also enrolled with Apple business manager/intune but its the users 2nd device

Yes the users has a Microsoft 365 E5 license. got about 5x staff with same issue

The issues only happening to users whom receive a Apple Device as there 2nd device. 97017-capture.png




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LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered

@EdCheong-2518 Thanks for posting in our Q&A.

To clarify this issue, we appreciate your help to collect some information:
1.For "Windows enrollment with ADP", what ADP did you mean? As I am known, there are 7 methods to enroll windows device in intune. We can refer to the following link. Which method did you use?
https://docs.microsoft.com/en-us/mem/intune/enrollment/device-enrollment#windows-enrollment-methods

2.For "Apple device will enroll but ATP", what ATP did you mean?

3.If we want to enroll device to intune, we need intune license and it is included in the following license:
https://docs.microsoft.com/en-us/mem/intune/fundamentals/licenses#microsoft-intune
Microsoft 365 E5
Microsoft 365 E3
Enterprise Mobility + Security E5
Enterprise Mobility + Security E3
Microsoft 365 Business Premium
Microsoft 365 F1
Microsoft 365 F3
Microsoft 365 Government G5
Microsoft 365 Government G3
Intune for Education
So, please check if your E5 license is one of the above.

4.For Device compliance error, please show the screen shot and check if the device is compliant under "All devices" in intune portal.

If there is anything update, feel free to let us know.


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