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Skype228-1695 asked SharonZhao-MSFT commented

Skype for Business 2016 Present Program - black window shows over the top of the presented program when I am attempting to work unobtrusively on another program in the background

I and colleagues use Skype for Business 2016 at work on Windows 10 systems with Office 2016.

I can on a Skype Call Present a Program (Excel 2016 say) to users participating in a call. They can see just that application\program I have shared with them as expected.

If I then want to look at my e-mail or open another program in the background i..e Word, without the other users participating in the Skype call from seeing this - then the program I am trying to work on in the background without the callers seeing, in fact shows as a black Window on top of the one program I shared with them, obscuring part of the one program I am sharing . if I move the non shared program in the background around. the skype users simply see a black window move about on top of the program I have shared with them. On Windows 7 systems I could work in the background without any interference imposed on what the users in the call would see of the one program I was sharing with them.

The Skype version is from an MSI install, and installing updates does not fix the above issue., or updating the graphics driver or changing screen resolution, or any other settings I can see to change in Skype for Business 2016. I have Skype version 16.0.4266.10001 (32 bit).

I have tried the registry fix suggested from https://docs.microsoft.com/en-us/skypeforbusiness/troubleshoot/online-conferencing/sharing-display-black-screen - which is a slightly different problem anyway , where the shred screen is black. I have tried Skype cache clearing and DNS flush.

There has been similar issue never resolved at :https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sfb/seeing-block-box-on-top-of-program-presenting/a1c72d6c-5a85-4e97-805a-4725608b5f17 and also.

Anyone any suggestions how to overcome this issue with Skype 2016 on Win10 version 20H2 where a program is presented with no issue, but then whilst the presenter is working on something else in the background (i.e, maybe another application they don't want the viewers to see) that can show to viewers as a black rectangular area imposed on top of the one program they are being presented with (obscuring part of the view), rather than that background work\application the presenter is working just being invisible to the viewers and they not seeing it, and they just continue to see the one program presented. on another location where it was not resolved.


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SharonZhao-MSFT answered SharonZhao-MSFT commented

@Skype228-1695,

I reproduced this issue in my lab successfully. My environment is Windows 10 Enterprise 20H2, OS build 19042.630. Skype for Business version is Skype® for Business for Microsoft 365 MSO (16.0.13929.20360) 64-bit.

Currently, I didn’t find such issue in Skype for Business known issue lists. We will pay attention to this issue. Any update I will share with you.


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Thus SharonZhao-MSFT - Any ideas what a resolution may be for this ?

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@Skype228-1695,

I don't get any update about this issue now.

To get quickly response and efficient support, we recommend you open a ticket. The support engineer will collect your back end data and analyze exactly.

Thanks for your understanding.

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Any update to this - still had no response from Microsoft 365

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I do not have access to the back-end Skype Server - so will have to wait for you to see if you get any update\ideas as to resolution of issue

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@Skype228-1695,
If your environment is online, you could submit a service request in Microsoft 365 admin center.
If you're an admin on the account, call (800) 865-9408 (toll-free, US only). If you’re outside the United States, see the global support phone numbers.


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Still no resolution to thi

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@Skype228-1695

It should by design.

When you share a window, it will pop up the following message:
101603-image.png

I find a similar feature request here. You could vote for it and add your comments.

Microsoft will always focus on customer’s feedback and experience. Some new features would be added to the services based on customers' feedback in the future, and your good ideas will be very helpful for them to improve the service.

Your time, understanding and cooperation will be highly appreciated.



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image.png (39.8 KiB)

Hello. Any update on this issue. Still no solution from Microsoft. Never seen that prompt before and unticking Windows peek as shown here:

https://www.tenforums.com/tutorials/47266-turn-off-peek-desktop-windows-10-a.html

has no affect. Still get black rectangular windows over top of a presented program when trying to work on other programs in the background, not presented to the Skype audience.

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@Skype228-1695,
I have no more update now.
If I get any news, I will share with you as soon as possible.
Thanks for your understanding.

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