Hello IT Professionals,
I am having some issues with a recently purchased Surface Laptop 4 running the latest Windows 10 Updates.
When I lock the screen and leave my computer alone for a few minutes, the computer will sometimes randomly reboot.
I tried looking through the event viewer for details. I can see a critical error with event ID 41, however the bugcheck and powerbutton time stamp are both "0". The event viewer also has an entry labeled "A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event."
I am wondering whether my new laptop is defective and I should get it replaced?
Thanks in advance for your help.