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catezam-0252 asked DSPatrick answered

Surface Laptop 4 Randomly Shuts Down

Hello IT Professionals,

I am having some issues with a recently purchased Surface Laptop 4 running the latest Windows 10 Updates.
When I lock the screen and leave my computer alone for a few minutes, the computer will sometimes randomly reboot.
I tried looking through the event viewer for details. I can see a critical error with event ID 41, however the bugcheck and powerbutton time stamp are both "0". The event viewer also has an entry labeled "A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event."
I am wondering whether my new laptop is defective and I should get it replaced?

Thanks in advance for your help.

windows-10-generalwindows-10-network
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1 Answer

DSPatrick avatar image
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DSPatrick answered

The product group for Surface hardware actively monitors questions over at
https://answers.microsoft.com/en-us/surface/forum
https://techcommunity.microsoft.com/t5/surface-devices/ct-p/SurfaceDevices

--please don't forget to Accept as answer if the reply is helpful--


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