Plugin issue in outlook

Question

Hi Team

i have couple of plugins managed by Microsoft 365 admin center.(settings-integrated apps).
i have a user who is facing issue with the plugins, the plugins are visible from OWA but from outlook they are grayed out.

Profile has been reconfigured and office has also been reinstalled but same issue. Experts guide me on this.

File->Options->Trust Center->Trust Center Settings->Privacy Options->Privacy Settings-> Enable optional connected experiences is checked.

File-->options->Manage-->Disabled Items i dont see add-in is disabled.

Answer 1

Hi @Roger Roger ,

i have a user who is facing issue with the plugins, the plugins are visible from OWA but from outlook they are grayed out.

Is this issue only affecting the particular user? That is, other users who have been assigned the plugins can see them properly in Outlook, right?

If this is the case, it's suggested to check if the problematic user is running the same version of Outlook client as the other users. If possible, it's also recommended to try configuring this user's account on another working machine and see how it goes. This helps eliminate whether the issue is with a specific client.

Furthermore, based on my research, this kind of issue can sometimes be related to the conflict with certain COM Add-ins activated in Outlook. So you can have a check via File > Options > Add-ins, if there are other COM add-ins enabled, try temporarily disabling them and see if there would be any difference.

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