question

AsmaSalehAlmahri-2531 avatar image
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AsmaSalehAlmahri-2531 asked LeonLaude edited

Microsoft profile issue

my Dashboard is not showing my up coming exam. when I try to book for exam, it show the below error:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam: •Use Internet Explorer (version 9 or above) or Edge
•Clear all cache and cookies
•Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

please support.

not-supported
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1 Answer

LeonLaude avatar image
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LeonLaude answered

Hi @AsmaSalehAlmahri-2531,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://docs.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)


Best regards,
Leon

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