question

Henry-2049 avatar image
0 Votes"
Henry-2049 asked erinding-msft answered

Unsyncrhonized Notes on OneNote

There are a few pages of notes which I wrote which no longer appears in my notebook. However, when I open up the feed in OneNote, I am able to see those note pages in the feed, but I can't open them. When I click on them, the following message appears:

Sorry, we couldn't open the notes that you were looking for. OneNote may still be syncing them, you may not have permission to open them or they may have been removed or deleted.

I am using the same account and notebook as when I wrote those notes. Further, they do not appear in my deleted notes, only in the feed. I have tried signing out and signing back into the notebook to no use.Is there any way to solve this?

office-onenote-client-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

erinding-msft avatar image
0 Votes"
erinding-msft answered

Hi @Henry-2049,

What's the version of OneNote are you using now?
To learn about the difference, please refer to "What's the difference between the OneNote versions?".

If you are using OneNote for Windows 10, please post a new question on Microsoft Answer Community for OneNote, as tag "office-onenote-client-itpro" focuses on general issues of OneNote desktop app, such as OneNote 2016.

If you are using OneNote desktop app, please firstly update it to the latest version. Then try the following to have a check.

  1. Have you synced OneNote to OneDrive? Please log in to OneNote online with your account to check if the notes exists. If so, please try to open them in OneNote desktop app.

  2. Try to restore the lost notes from backup folders. Please open the OneNote and go to File>Info, click Open Backups to check the backup folders. For detailed steps, please refer to Restore notes from a backup.

  3. If the above do not work, I would also suggest you try to uninstall Office completely and reinstall it to check this issue.

Any updates, please let me know.


If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.