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vitormira-3459 avatar image
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vitormira-3459 asked DavidCampbell-3768 commented

SharePoint 2016 - Alerts not being sent

Hello all,

I am facing an issue with immediate alerts on SharePoint 2016.
When I set an alert on any document library, I only receive an email with the confirmation that the alert was successfully created. However there is no email sent when I modifiy/upload a new file to the library.

I have searched ULSViewer and I have found the message with the email notification that an alert was created (Sent by w3wp.exe):

"Successfully sent e-mail message to recipients: . Mail Subject: You have successfully created an alert for ***."

There is no email with the confirmation that the alert email was sent "Successfully sent the alert mail notification for subscription user", typically sent by owstimer.exe (SharePoint Timer Job).

This is a checklist of the analisys I've made so far:
- Check SharePoint Timer Jobs
- Checked that SharePoint is already configured for outgoing emails
- Reset Timer Service
- Checked the Immediate timer Job in Central Admin
- Created a new site and set an alert for a document library, uploaded a document and no email was sent

Can you help? Any ideas?

Thanks

office-sharepoint-server-administration
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Couple questions on the alert you set up in your test:

  • Was the delivery method email or SMS?

  • Were the options set as below?

100318-image.png



If you have email as the delivery option, the settings as above, and successfully get the 'subscribed' email.... I haven't run into a case yet where all of those are true and still have an issue. I will follow this topic as I might need it in future.

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1 Answer

CaseyYangMSFT-4714 avatar image
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CaseyYangMSFT-4714 answered

Hi @vitormira-3459

Whether this issue occurs in all SharePoint web applications? Whether other users have this issue?

1.Please check whether the account is subscribed for alerts and it has a valid email account.
2.Please check if user have at least read permission for the library.
3.Please check alerts are enabled for your web application.
4.You can try to reset IIS with PowerShell code “iisreset”.

For References:
https://www.sharepointdiary.com/2012/02/sharepoint-alerts-not-working-troubleshooting-checklist.html
https://social.technet.microsoft.com/wiki/contents/articles/13771.sharepoint-troubleshooting-alert-email-does-not-go-out.aspx
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