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GokulrajNagarajan-1372 avatar image
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GokulrajNagarajan-1372 asked RenFrederiksen-3901 commented

i cannot sign in Azure portal.I am getting MFA issue as Error Code: 500121

Hello Microsoft Autorities

i cannot sign in Azure portal.

I am getting MFA issue as Error Code: 500121;

I am not getting any calls or code. My number somehow getting blacklisted. Please resolve .I am struggling with this issue for around almost 1 month.

azure-ad-multi-factor-authentication
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I have this exact same issue, I tried resetting my MFA and it didn't help. Everything else authenticates with the authenticator app fine, just not Azure for some reason. Same error code.

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Same issue here. Was it resolved?

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1 Answer

JamesTran-MSFT avatar image
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JamesTran-MSFT answered JamesTran-MSFT commented

@GokulrajNagarajan-1372
Thank you for your post!

Error Code: 500121
This typically occurs when authentication failed as part of the multi-factor authentication (MFA) request, it may indicate a configuration or service error. To resolve this issue, can you try resetting (require re-register) MFA for your user.

97607-image.png

Related issue - https://github.com/MicrosoftDocs/azure-docs/issues/23238


If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.


Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.


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@GokulrajNagarajan-1372
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

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