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GoGoGirl-9747 asked Jingruihan-MSFT commented

Windows 8 will not Spool to Epson

Quite suddenly, my previously-working Windows 8 computer has stopped spooling to Epson WF3730 printer. I uninstalled and reinstalled all aspect of the WF3730 on the W8 computer, although the "Print Test Page" button did not become available. I was able to print a Windows Printer Test Page, which assured me by EPSON is correctly installed. The printer appears in the network, and is selected as the preferred option. I tried unblocking the Windows firewall to no avail. Upon selecting a document to print, the dreaded blue circle spins and spins but nothing happens. At no time does a document appear in the que. I checked the printer ink and did a nozzle check as well. The printer works fine from all other laptops.

Edit: I also added a second printer, a Cannon, and the same issue is taking place. I changed the Cannon to my preferred printer, prior to making the print attempt.

windows-8
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Hi, is everything ok?

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Jingruihan-MSFT answered

Hi,

Haven't received your message in a few days, was your issue resolved?

I am proposing previous helpful replies as "Answered". Please feel free to try it and let me know the result. If the reply is helpful, please remember to mark it as an answer which can help other community members who have the same questions and find the helpful reply quickly.

Best Regards.

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Jingruihan-MSFT answered Jingruihan-MSFT edited

Hi,

Typically, after the printer is installed, the easiest way to test the results is Print Test Page. If the test page can be printed successfully, it can testify that the printer is settle and ready to print. Somehow, if you have problems printing on third-party applications, the problem is most likely caused by third-party applications or built-in applications themselves.

By the way, what printer driver are you installing? Can you leave the download address?

Looking forward to your reply.

Best Regards.

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