question

DanTsai-3397 avatar image
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DanTsai-3397 asked RudyHernandez-2254 published

Can not login to Microsoft account

Hello,
I am the system administrator of the company, I cannot log in to my Microsoft account (cannot get the authentication code) because I mistakenly deleted my account on Microsoft Authentication and cannot reply. What should I do?

microsoft-authenticatorazure-ad-single-sign-on
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1 Answer

JamesTran-MSFT avatar image
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JamesTran-MSFT answered RudyHernandez-2254 published

@DanTsai-3397
Thank you for your post!

Prior to accidentally deleting your account from the MS Authenticator app, if you backed up your account credentials you can easily Recover your account. If you'd like to go back to using your password for login:

For personal accounts, select the Use a password instead link during sign in. Your most recent choice is remembered and offered by default the next time you sign in. If you ever want to go back to using phone sign-in, select the Use an app instead link during sign in.

For work or school accounts, you must either unregister the device from the Settings page of the Microsoft Authenticator app, or disable the device from the Devices & activity area of your profile. For more information about disabling your device from your profile, see Update your profile and account info from the My Apps portal.


If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.


Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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@DanTsai-3397
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

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I did not backup the authentication app and it was deleted from my phone. I cannot login to my school account. Any help is appreciated. Thank you

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What if you hadn't backed up anything and the MS Auth app didn't say anything about it and now I'm completely locked out of my school account because in order to sign in to the MS Auth app, you need the code from the MS Auth app?

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