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12506972 asked KarlieWeng-MSFT commented

win10 mouse clicking was not response but ctrl+alt+del solved it

I don't know the law of how to reproducte it. it was accidentally.
The mouse clicking did not get any response. But when I Ctrl+alt+del to get the winlogon desktop and leave to normal desktop, the mouse clicking was fine.
Here is two video and systeminfo(https://pan.ruijie.com.cn/share/f48777d7a2673ecc2d6aafb140). taskbar.mp4 told me that mouse clicking at taskbar and the win button didnot get any responce. DestopButMycomputer.mp4 told me that desktop shotcut was fine, alt+f4 of edge was fine, but mouse clicking at my computer, edge was bad.
I thought that csrss.exe get the mouse event from hardware, and dispatched to other window, csrss deal the event of ctrl+alt+del and create the winlogon desktop. Could it be something wrong with csrss?
Could you help me how to fix this problem?

windows-10-general
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We have not heard from you for several days, any update?

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1 Answer

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KarlieWeng-MSFT answered

Hello @12506972

For this situation we first would suggest to update the Mouse driver and check system files :


Open cmd.exe with Run as Administrator.
dism.exe /online /cleanup-image /startcomponentcleanup
dism.exe /online /cleanup-image /restorehealth
SFC /SCANNOW

Restart when complete and test.

Best Regards
Karlie


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