question

SHUBHAMNIMBALKAR-3648 avatar image
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SHUBHAMNIMBALKAR-3648 asked FanFan-MSFT answered

The program explorer.exe version 10.0.19041.964 stopped interacting with Windows and was closed

explorer.exe stopped responding and hanged. I had to go to task manager and restarted the service.
Now how it is happening is very interesting to know.
I changed a setting in view tab of file explorer. The setting I changed was viewing details pane.
Now when I turn off this setting I am able to enter into every folder.
Now as soon as I change the setting view details pane on I tried to enter into a specific folder the explorer.exe got hanged.
Now when I change the same setting to off I was able to enter into that folder and no hang problem.
But the issue is when I change the same setting to off I am not able to enter into a specific folder.
So summary is that because of one setting the explorer.exe is hanging and when I turn off that setting the explorer.exe is hanging and turning off also same situation.
Please help.
I will share some details of event viewer below.
The program explorer.exe version 10.0.19041.964 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: b88
Start Time: 01d74cbbc68c3c8c
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: f2a4062a-3ab6-44cf-8647-5595f83f906e
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

Details of Process monitor :
High Resolution Date & Time: 19-05-2021 20:02:15.9239929
Event Class: Registry
Operation: RegQueryValue
Result: NAME NOT FOUND
Path: HKCU\SOFTWARE\Microsoft\TabletTip\ConvertibleSlateModeChanged\ConvertibleSlateModeChanged
TID: 6684
Duration: 0.0000069
Length: 16

Details of Reliability Monitor :
Source
Windows Explorer

Summary
Stopped responding and was closed

Date
‎19-‎05-‎2021 19:07

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 10.0.19041.964
Application Timestamp: 8aeeaedf
Hang Signature: f0e5
Hang Type: 134217728
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 16393
Additional Hang Signature 1: f0e5a69f3d49f456ea148e7860cab87c
Additional Hang Signature 2: da2d
Additional Hang Signature 3: da2d750792103153e727d00aba8cfd65
Additional Hang Signature 4: f0e5
Additional Hang Signature 5: f0e5a69f3d49f456ea148e7860cab87c
Additional Hang Signature 6: da2d
Additional Hang Signature 7: da2d750792103153e727d00aba8cfd65

Extra information about the problem
Bucket ID: 42f1a806c3f5babc6857e4073703023e (1754121299522945598)

Please help me to resolve the issue

windows-10-general
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1 Answer

FanFan-MSFT avatar image
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FanFan-MSFT answered

Hi,

What' the version of your computer?
What's the result if you patch it fully and upgrade it to the latest version?

Best Regards,

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