question

WimGoeminne-1290 avatar image
0 Votes"
WimGoeminne-1290 asked JiaYou-MSFT commented

Where can I find more logs to troubleshoot RDS connection issues, does a details process description exist?

For usage of our RDS farm, we set up 2 factor authentication with IBM verify app. The user that tries to connect from outside our network, will get a pop-up on his smartphone and will have to confirm. After confirmation, connection to the session host should be made, and that is were things go wrong (but not all the time)

In the logs on our broker server, we can see successful logon for the user (event:4624), a redirection request to the correct session host (event 1301), a connection request (event 800) ,successful connection request (event 801), a successful redirected the user to the endpoint event (event1307) and finally a 4634 event, successful logoff. At that time, we should get a 787 event (Session added to Broker's database), but we are not getting this (at least not all the time), some users have to retry 3,4,5 times to get connected.
So the question is: what is happening between events 1307/4634 and event 787? Are there other components involved besides the RDS farm servers at that point?

remote-desktop-services
· 4
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

HI WimGoeminne-1290,

1."IBM verify app"
Is it possible to disable IBM 2 authentication for one issue domain user, then check if this domain can remote access problematical session host successfully so that we can confirm our issue related to IBM 2 authentication?

2."So the question is: what is happening between events 1307/4634 and event 787?"
If we find one pc in internal network and remote access from this pc to RD session host server by using mstsc(by pass RDgateway and RDweb), will the same issue happen?

0 Votes 0 ·

HI WimGoeminne-1290,

Is there any progress on your question?

0 Votes 0 ·

JiaYou,

We have opened a case with Microsoft

Thanks for the followup

0 Votes 0 ·

HI WimGoeminne-1290,

You are welcome!

0 Votes 0 ·

0 Answers