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Csar-6596 avatar image
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Csar-6596 asked Csar-6596 commented

OneDrive Windows Client error 0x8004de40 in Windows 7

Hello,

I work in a company where we have a lot of customers using Windows 7, and for some time we have been unable to install the OneDrive app in those computers.

To reproduce it I've created an empty virtual machine in Azure using the Windows 7 image, I've installed OneDrive and I've verified that I can configure without problems a free personal account but when I try to configure my company account I get the same error as our customers:

There was a problem connecting to OneDrive.
Check your internet connection, and then try again. (Error Code: 0x8004de40)

There is internet connection, no antivirus or firewall blocking the connection, TLS 1.2 enabled, last windows updates installed, we have tried "OneDrive.exe /reset". My guess is that is some recent OneDrive app update.

Thank you for your help,
César

office-onedrive-client-itpro
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RodrigoLima-0813 avatar image
1 Vote"
RodrigoLima-0813 answered Csar-6596 commented

Have you tried this easyfix?

https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392#bkmk_easy

It had help in my case

I have done manually too by adding this DWORD DefaultSecureProtocols with the value 0x00000A00 into:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp

And it had worked

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Installing the EasyFix solved the problem in my test machine, I will deploy it to all of my customers. Thank you very much

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emizhang-msft avatar image
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emizhang-msft answered Csar-6596 commented

Hi @Csar-6596,
I suggest you go to this registry path in Windows 7 and check if you can find:

HKEY_CURRENT_USER\Software\Microsoft\OneDrive

Try to delete it (you can back up first) and then re-install OneDrive.

Try this method and let me know the result, I'm glad to help you.


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· 7
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Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Thank you for your answer. I followed this steps in my empty test machine with Windows 7:

  • Uninstalled OneDrive

  • Removed registry key HKEY_CURRENT_USER\Software\Microsoft\OneDrive

  • Installed OneDrive

  • Configured professional account => error 0x8004de40

  • Configured personal account => success






0 Votes 0 ·

What are professional account and personal account? License?

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Sorry, this is what I mean:

  • professional account => company accounts with @domain.onmicrosoft.com or @domain.com (onedrive for business), with 1TB of storage

  • personal account => free accounts with @outlook.com (or similar) with 5GB of storage.

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You can try to provide a screenshot about the error message.

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OneDrive Client version: 21.073.0411.0002 (April 30, 2021)
OS: Windows 7 (Version 6.1 Build 7601 Service Pack 1)


98582-error.png


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error.png (9.5 KiB)