Mailbox move in progress. Try again later., The user and the mailbox are in different Active Directory sites

Carlos Henriques 21 Reputation points
2021-05-20T16:46:48.76+00:00

Having an issue moving folders from a mailbox to another shared mailbox, this used to work in our application.

I have tested on Graph Explorer as well here is the result.
{
"error": {
"code": "ErrorMailboxMoveInProgress",
"message": "Mailbox move in progress. Try again later., The user and the mailbox are in different Active Directory sites.",
"innerError": {
"date": "2021-05-20T16:14:04",
"request-id": "c5f45ede-c5ad-40da-8528-bbafa91dede5",
"client-request-id": "*******"
}
}
}

There is an identical post, but someone marked it as answered accidentally so not sure it is being looked at.

https://learn.microsoft.com/en-us/answers/questions/372218/error-when-i-try-to-move-messages-to-another-folde.html

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3 answers

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  1. Deva-MSFT 2,256 Reputation points Microsoft Employee
    2021-05-21T20:31:28.573+00:00
    • Check with your administrator whether the given mailboxes are moved or not.
    • If not, then I think you're seeing this behavior as per the above article - as you might be trying an incorrect way to access items across mailboxes (even if the API call succeeded in certain cases). Such cross-mailbox API calls were never supported, and are less performant and more error-prone. Please check the recommendations provided in the article to see if it helps.
  2. Adam Greer | Netmatters Ltd 1 Reputation point
    2021-05-25T08:56:59.073+00:00

    Hi

    We're also experiencing the same thing. It started about 1 month ago, the code had previously been working for 2 years. I'm also using the /users/ path and not /me. We were using the older Office 365 API, but I've also tested today with Microsoft Graph and getting the same error.

    I have a ticket open with Microsoft Support, but we're a month in and no solution found yet.

    Exact same situation, trying to move an email between mailboxes and can do it in Outlook no problem. Code also works fine if moving folders within the same account.

    I've tried referencing the users by email address and User ID. The application has global access and is not authorised on a per user basis.

    Running out of ideas.

  3. Sven Kronshage 6 Reputation points
    2021-05-25T19:08:17.257+00:00

    @Carlos Henriques no sorry until now no updates on it and I didn't find out any workaround

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