question

CarlosHenriques-9590 avatar image
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CarlosHenriques-9590 asked SvenKronshage-7106 answered

Mailbox move in progress. Try again later., The user and the mailbox are in different Active Directory sites

Having an issue moving folders from a mailbox to another shared mailbox, this used to work in our application.

I have tested on Graph Explorer as well here is the result.
{
"error": {
"code": "ErrorMailboxMoveInProgress",
"message": "Mailbox move in progress. Try again later., The user and the mailbox are in different Active Directory sites.",
"innerError": {
"date": "2021-05-20T16:14:04",
"request-id": "c5f45ede-c5ad-40da-8528-bbafa91dede5",
"client-request-id": "***"
}
}
}


There is an identical post, but someone marked it as answered accidentally so not sure it is being looked at.

https://docs.microsoft.com/en-us/answers/questions/372218/error-when-i-try-to-move-messages-to-another-folde.html

office-exchange-server-administrationoffice-exchange-online-itpromicrosoft-graph-mail
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Deva-MSFT avatar image
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Deva-MSFT answered CarlosHenriques-9590 commented
  • Check with your administrator whether the given mailboxes are moved or not.

  • If not, then I think you're seeing this behavior as per the above article - as you might be trying an incorrect way to access items across mailboxes (even if the API call succeeded in certain cases). Such cross-mailbox API calls were never supported, and are less performant and more error-prone. Please check the recommendations provided in the article to see if it helps.


· 1
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Hi,

Thanks for the reply.

I can confirm the mailFolder was not moved, I still see it in the Mailbox.

I am following the recommended method of referencing the user account. See below what I am using in Graph Explorer.

POST https://graph.microsoft.com/v1.0/users/office@w*g.com/mailFolders/AAiSjAAA=/move
{
"destinationId": "AA
*WyUAAA="
}

The office mailbox is a regular mailbox I have full permissions on and the other mailbox is a shared mailbox I also have full permission on. I can move the items using Outlook, so assuming not a permission issue.



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AdamGreerNetmattersLtd-9886 avatar image
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AdamGreerNetmattersLtd-9886 answered CarlosHenriques-9590 commented

Hi

We're also experiencing the same thing. It started about 1 month ago, the code had previously been working for 2 years. I'm also using the /users/ path and not /me. We were using the older Office 365 API, but I've also tested today with Microsoft Graph and getting the same error.

I have a ticket open with Microsoft Support, but we're a month in and no solution found yet.

Exact same situation, trying to move an email between mailboxes and can do it in Outlook no problem. Code also works fine if moving folders within the same account.

I've tried referencing the users by email address and User ID. The application has global access and is not authorised on a per user basis.

Running out of ideas.

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@AdamGreerNetmattersLtd-9886 Exact same time frame as well, stopped 1 month ago and has been running approx 2 years, averaging about 50 folder moves a month.

Now there is a buildup of folders not being moved, users are not good at the tedious tasks.

@Deva-MSFT can you mark this question as NOT ANSWERED? Or should I start a new question?

@Deva-MSFT any other thoughts on this? The error message I sent had the "request-id": "c5f45ede-c5ad-40da-8528-bbafa91dede5" is it possible on your end to see what the underlying issue is?

0 Votes 0 ·

Forgot to include the person who posted the same question, and another with the same issue maybe they have some resolution.

@AlexandreChufanPires-8150

@SvenKronshage-7106

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SvenKronshage-7106 avatar image
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SvenKronshage-7106 answered

@CarlosHenriques-9590 no sorry until now no updates on it and I didn't find out any workaround

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