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EmmanuelleFernando-2848 asked Docs-4663 edited

Microsoft-Windows-WER-SystemErrorReporting how to fix?

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;
- <System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-05-20T17:55:30.8600141Z" />
<EventRecordID>2035</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Manman</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">0x00000139 (0x0000000000000004, 0xffffd800755e4010, 0xffffd800755e3f68, 0x0000000000000000)</Data>
<Data Name="param2">C:\WINDOWS\MEMORY.DMP</Data>
<Data Name="param3">8abaf90e-8a75-4b21-9f1e-2616956bb66b</Data>
</EventData>
</Event>

OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MANMAN
System Manufacturer Gigabyte Technology Co., Ltd.
System Model AB350M-Gaming 3
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen 5 1600 Six-Core Processor, 3200 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F50d, 02/07/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product AB350M-Gaming 3-CF
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.964"
User Name MANMAN\man_l
Time Zone China Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 12.0 GB
Total Virtual Memory 18.8 GB
Available Virtual Memory 12.2 GB
Page File Space 2.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes


How to fix this? I reinstall os /reset and do the answers on google but still can't fix this

windows-10-general
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Docs-4663 answered EmmanuelleFernando-2848 commented

The above was a BSOD and can be troubleshooted.

Please collect log files using V2:
https://www.windowsq.com/resources/v2-log-collector.8/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html




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Docs-4663 answered Docs-4663 edited

1) When available please post a share link for all of the collected V2 folders and files.

2) Run Memtest86 version 9.0 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.

https://www.memtest86.com/

Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)

Memtest86 has a feature to produce a text report.
Please post this in addition to the images.


3) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot


4) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html








 Event[1756]:
   Log Name: System
   Source: Ntfs
   Date: 2021-05-20T01:38:12.2580000Z
   Event ID: 55
   Task: N/A
   Level: Error
   Opcode: Info
   Keyword: N/A
   User: S-1-5-18
   User Name: NT AUTHORITY\SYSTEM
   Computer: DESKTOP-5M67F4R
   Description: 
 A corruption was discovered in the file system structure on volume C:.
    
 The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.






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