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GuillaumePoinsard-4454 avatar image
0 Votes"
GuillaumePoinsard-4454 asked TeemoTang-MSFT commented

error message when use fingerprint or secret code : 0x80090027 GameTool Bar cannot record my playing session.

Bonjour à la communauté, (English Below)

Je recherche de l'aide pour un problème que j'ai sous Windows 10

Au début tout fonctionnait bien sur mon pc, il était neuf. Un jour j'ai remarqué que C:\Users\nnnnnn avait un nom qui ne me convenait pas, je voulais C:\Users\vvvvvv.
Dès lors j'ai lancé un reboot de l'ordinateur en mode sortie d'usine et j'ai réinstallé Windows 10.

J'ai pu changer le nom du chemin d'accès à C:\Users, la plupart des fonctionnalités fonctionnent; cependant je me retrouve avec de nouveaux problèmes :
1 - Le déverrouillage par emprunte et par code "numérique" secret ne fonctionne plus malgré plusieurs paramétrages réussis. et s'affiche le code d'erreur : 0x80090027
2 - La GameTool Bar ne fonctionne plus pour enregistrer la vidéo d'un jeu sur mon écran.

J'ai l'impression que c'est l'ensemble de Windows Hello qui à eu un problème lors de la réinstallation.

Pouvez vous me dire si vous savez, si j'ai fait une erreur lors de la réinstallation. Si je peux réparer. Ce que je dois vérifier. Ce que je dois faire. etc...

J'espère que quelqu'un peut m'aider, Svp

Guillaume


--------------------------------------------------------------------------------English----------------------------------------------------------------------------------------------


Hello everybody,

I'm looking for help with a problem I have with Windows 10

At first everything was working fine on my pc, it was brand new. One day I noticed that C:\Users\nnnnnnn had a name that did not suit me, I wanted C:\Users\vvvvvv.
So then I launched a reboot of the computer in factory mode and reinstalled Windows 10.

I was able to change the path name to C:\Users, most of the features work ; however I am left with new problems:

1 - Unlocking by fingerprint and by secret "numeric" code no longer works despite several successful settings. and displays the error code: 0x80090027
2 - The GameTool Bar does not work anymore to record the video of a game on my screen.

I have the impression that it is the whole of Windows Hello which had a problem during the reinstallation.

Can you tell me if you know, if I made a mistake while reinstalling. If I can fix this. What I need to check. What I should do. etc...

I hope someone can help me, please

Guillaume
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windows-10-general
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Reza-Ameri avatar image
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Reza-Ameri answered

In case it is a fresh install of the Windows, you have to run the Windows Update and download and install all updates.
You may visit your device's manufacturer support website and download drivers and software for your device (e.g. fingerprint drivers).

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TeemoTang-MSFT avatar image
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TeemoTang-MSFT answered

The simples method now is upgrade to the latest Windows 10 21H1, then your Windows Hello problem and GameTool Bar problem should be fixed. Just click Mettez à jour maintenant to download Windows Update Assistant, this tool will help you upgrade system to the latest.
Télécharger Windows 10 (microsoft.com)
https://www.microsoft.com/fr-fr/software-download/windows10


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