question

Nadine-7531 avatar image
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Nadine-7531 asked LeonLaude edited

Problem with exam registration

Hi



I tried to schedule an exam, but when it tries to connect to the pearson vue account it gives me the following error message:



We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam: •Use Internet Explorer (version 9 or above) or Edge

•Clear all cache and cookies

•Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.





I did all the trouble shooting steps mentioned and I contacted Pearson VUE, but they cannot help we with this problem. They say it is a problem with the microsoft account.



I tried it with my existing microsoft account first. When it was not working with this I created a new account and it still did not work.



Could you please help me to schedule an exam?



Thank you!

Best,

Nadine

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1 Answer

LeonLaude avatar image
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LeonLaude answered

Hi @Nadine-7531,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://docs.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam


(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)


Best regards,
Leon

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