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Akshay-1927 avatar image
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Akshay-1927 asked IbrahimSadeck-0385 published

Unable to Copy and Paste to and from remote desktop connection on some servers.

Unable to Copy and Paste to and from the remote desktop connections on some servers. None of the file types are working. I tried folder copy, text file copy, word, excel, .exe file copy. none of those work. Interestingly, copy-paste of text to and from works.

Client OS is Windows 10.
Remote Desktop Server OS is Windows server 2016.

Troubleshooting did so far:
1) Killed rdpclip.exe and tested. No luck
2) Rebooted the server and the client. No luck
3) Added rdpclip.exe to exclusions in Antivirus. No luck
4) Removed Antivirus and tested. No luck.
5) Tried local login to the remote desktop server instead of domain login. No luck
6) Verified in the group policy and made sure Do not allow Clipboard redirection and
Do not allow drive redirection are set to not configured.
7) Replaced the rdpclip.exe from a working server. No luck.
8) Compared local security policies (secpol.msc) with a working server and replicated the same settings on the non-working server. Rebooted after that. No luck.
9) Tried disabling all the Group Policies that are pushed through Domain Controller. No luck.

Any suggestions as to what more we can do to identify and fix the issue?



remote-desktop-servicesremote-desktop-client
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Hi, is everything ok?

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Jingruihan-MSFT avatar image
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Jingruihan-MSFT answered IbrahimSadeck-0385 published

Hi, dear

It's highly recommended you use Drive Redirection through Remote Desktop Services if you want to transfer files.

Firstly, run command with Mstsc.exe. When the Remote Desktop Connection window appears, click the Show Options button at the bottom left of the window.
On the Local Resources tab of Remote Desktop Connection, you can specify which kinds of devices and resources that they want to redirect to the remote computer. Now that drives on the local computer can be redirected in the session so that files can easily be transferred between the local computer and the remote computer.
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In the meanwhile, you can edit client drive redirection by configuring a Microsoft Remote Desktop Services group policy setting for remote desktops and RDS hosts.
Run command with gpedit.msc. In the Group Policy Editor, go to Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Device and Resource Redirection.

Secondly, you should check the rdpclip.exe on your remote computer with Task Manager to see if it is processing well. Cause Remote Desktop Clipboard is a Windows utility that allows users to manage a shared clipboard between a local host and remote desktop. This application runs on the remote PC and not on your local host.

Run command with taskmgr.exe - Go to the Processes Tab - Select rdpclip.exe - Click End task
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Go to the File tab - Click Run new task - Type rdpclip.exe - Click Ok
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If the Answer is helpful, please click "Accept Answer" and upvote it.

Best Regards




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restarting rdpclip.exe on the remote server solved my issue

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Jingruihan-MSFT avatar image
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Jingruihan-MSFT answered

Hi,

Haven't received your message in a few days, was your issue resolved?

I am proposing previous helpful replies as "Answered". Please feel free to try it and let me know the result. If the reply is helpful, please remember to mark it as an answer which can help other community members who have the same questions and find the helpful reply quickly.

Best Regards.

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